Arianna Hernandez
Brooklyn,New York
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
CONDOR HOTEL BY LUXURBAN
Brooklyn, NY
09.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Responded to inquiries and room requests made online, by phone and via email
Customer Service Representative
Nyc 311
Brooklyn, NY
05.2022 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
Front Desk Receptionist
Private Residence
Brooklyn, NY
12.2021 - 04.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Counselor
PS 38 Dodge YMCA
Brooklyn, NY
10.2021 - 03.2022
- Led planned group activities following prepared curriculum and program materials
- Planned, coordinated and conducted activities for program participants
- Supervised children during indoor and outdoor activities, outings and activities.
Youth Leader
PS 276
Brooklyn, NY
07.2016 - 08.2016
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips
Education
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
Bilingual Communication (English & Spanish): Proficient in both English and Spanish, with strong written and verbal communication skills, enabling effective interactions in diverse environments
Customer Service Excellence: Experienced in delivering quality service, addressing customer needs, and maintaining a positive attitude, contributing to a productive and friendly workplace
Time Management & Organization: Skilled in managing multiple responsibilities effectively, balancing work, personal commitments, and community involvement
Timeline
Front Desk Agent
CONDOR HOTEL BY LUXURBAN
09.2022 - Current
Customer Service Representative
Nyc 311
05.2022 - 08.2022
Front Desk Receptionist
Private Residence
12.2021 - 04.2022
Counselor
PS 38 Dodge YMCA
10.2021 - 03.2022
Youth Leader
PS 276
07.2016 - 08.2016
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York