Kin Li
Wilmington ,DE
Summary
Dynamic operations and logistics leader with a proven track record of managing teams of 80+, optimizing workflows, and driving profitability across retail, food service, and supply chain environments. Renowned for delivering exceptional results and enhancing efficiency through a strong commitment to ownership and accountability. Deep alignment with Amazon's Leadership Principles, complemented by a hands-on approach to team development and operational excellence. Passionate about fostering a culture of continuous improvement and innovation to achieve organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Process Assistant, HR Associates Partner
Amazon LLC
Wilmington, Delaware
02.2022 - Current
- Achieved promotion from Amazon L1 Associate to HR Associate Partner, followed by advancement to Process Assistant, demonstrating effective leadership and alignment with organizational values.
- Managed teams of over 80+ associates in daily fulfillment operations, focusing on productivity, safety compliance, and efficient workflows to achieve on-time customer order fulfillment.
- Drove continuous process improvement initiatives by analyzing workflows, streamlining cross-functional communication, and reducing operational process errors by 15%, contributing to higher team accountability and performance.
- Facilitated onboarding and performance training initiatives that enhanced associate engagement and increased deployment productivity by over 57%, improving rates from 28 UPH to 44+ UPH within three months while maintaining safety and quality standards.
Managing Partner
Hutchison LLC
Newark, Delaware
05.2018 - 10.2022
- Executed and coordinated high-impact projects, fostering collaboration across teams to enhance operational efficiency and meet business goals.
- Managed comprehensive business planning and daily operations, implementing strategic staffing and performance management initiatives to support team growth from 14 to 20 employees.
- Implemented strategic process improvements and workflow optimization initiatives that enhanced operational efficiency, supported company growth, and contributed to a 10% increase in profitability through effective cost control and resource management.
Business Owner/Operator
Royal Asian Bistro
San Juan, Puerto Rico
10.2014 - 07.2017
- Founded and scaled a successful restaurant business, growing the team from 8 to 25 employees and transforming an initial $20K monthly loss into profitability within one year; sustained 15–25% annual revenue growth thereafter.
- Led all aspects of operations, including staffing, training, inventory control, marketing strategy, and customer service — consistently maintaining high performance across all functions.
- Analyzed customer feedback and operational data to implement service improvements, enhancing customer satisfaction and driving repeat business.
Sales Representative Assistant Manager(Retail)
Radio Shack
San Juan, Puerto Rico
09.2011 - 06.2014
- Delivered exceptional customer service and support, contributing to high customer retention and satisfaction ratings in a fast-paced retail environment.
- Collaborated with cross-functional teams in Marketing, Operations, and Business Development to improve in-store efficiency and align retail strategy with business goals.
- Consistently exceeded monthly sales targets by 10–15%, generating over $10-20K in monthly sales volume and driving team performance through coaching and upselling strategies.
Executive Chef Manager
Cherry Blossom Group Ltd
San Juan, Puerto Rico
11.2003 - 08.2011
- Directed operations and performance of three restaurant branches, leading a team of over 50 employees across various departments.
- Led, trained, and developed cross-functional teams, fostering a collaborative culture focused on continuous improvement, accountability, and overcoming operational challenges.
- Coordinated high-volume catering services for major events (weddings, birthdays, anniversaries) over 100 peoples, and leveraged customer feedback analysis to enhance menu offerings and service quality, increasing customer satisfaction and repeat business.
Logistics Executive
Xerox HK LTD
Hong Kong, Hong Kong
01.1997 - 03.2001
- Coordinated delivery schedules and logistics operations to ensure timely distribution of equipment, enhancing supply chain efficiency and customer satisfaction.
- Developed and implemented standardized procedures for receiving, warehousing, shipping, and returns processing, improving operational accuracy and reducing delays.
- Improved supply chain visibility by establishing real-time communication protocols between carriers and shippers, increasing responsiveness and service quality across logistics operations.
Education
Bachelor of Science (B.S.) - Cyber Security Candidate
Western Governors University
UT12-2027
Skills
- Effective team leadership
- Process Improvement
- Performance Management
- Operational Efficiency
- Cross-Functional Collaboration
- Safety Management
Certification
- Lean Six Sigma program
- ServSafe ANSI Food Protection Manager
- Project Management Essentials
- Management and Strategy Institute Ambassador
LANGUAGES
Spanish - Bilingual
Chinese (Cantonese) - Bilingual
English - Bilingual
Chinese (Mandarin) - Bilingual
Timeline
Process Assistant, HR Associates Partner
Amazon LLC
02.2022 - Current
Managing Partner
Hutchison LLC
05.2018 - 10.2022
Business Owner/Operator
Royal Asian Bistro
10.2014 - 07.2017
Sales Representative Assistant Manager(Retail)
Radio Shack
09.2011 - 06.2014
Executive Chef Manager
Cherry Blossom Group Ltd
11.2003 - 08.2011
Logistics Executive
Xerox HK LTD
01.1997 - 03.2001
Bachelor of Science (B.S.) - Cyber Security Candidate
Western Governors University