Raseel Kina
Kansas City,MO
Summary
Experienced in troubleshooting computer and network hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Nonprofit Organization Director
Thunder In The Desert
03.2020 - Current
- Trained and guided team members (20) in occasional events for local communities.
- Creating and managing online classes, interacting, and following up with online students, and customer account operations efficiently.
- Promoted a culture of transparency within the organization by regularly sharing updates on progress toward strategic goals with all relevant partners.
- Interacted well with the community to build connections and nurture relationships.
Pastoral Associate
Skyline Church
01.2018 - 01.2020
- Developed strong relationships with parishioners through regular home visits, pastoral counseling, and community outreach activities.
- Volunteered in overseas locations and in various roles.
- Organized and led weekly Bible study sessions and conducted weekly prayer meetings and public events among Arabic and Chaldean communities.
Media Operations Engineer
IHOPKC
10.2014 - 09.2017
- Enhanced media streaming quality by optimizing encoding profiles and bit rate configurations.
- Support development and implementation of the System and equipment performance of the 24/7 video streaming broadcast.
- System weekly maintenance and Improved system efficiency by diagnosing and resolving technical issues promptly.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
Student
IHOPU
01.2014 - 06.2017
- Received Christian biblical training in the fields of missions, theology and prayer ministries.
- Developed and maintained relationships with the ministry partners.
- Joined business development meetings and supported market outreach plans to improve the ministry effectiveness.
Radio Communications Engineer
Ministry Of Health - Iraq
01.2013 - 09.2013
- Supervision, maintaining & improvising the radio communications at Emergency Coordinator Center at the medical operation directorates and health ministry.
- Maintaining the Radio equipments of towers and dispatcher units.
- Optimized signal transmission for improved clarity and reliability with advanced troubleshooting techniques.
- Developed custom training materials for end-users, facilitating a better understanding of communication systems functionality.
Communications Expert
United Nations – Office For Project Services
10.2011 - 04.2012
- Streamlined internal communication processes, improving team collaboration and productivity.
- Supervising & improvising the installation of Radio and GPS system in 115 Ambulances in the area.
- Provide assistant in testing the completed radio system and reporting the result to the supervisor.
- Monitoring & evaluation the installation of CAD/AVL system
Radio Communications Specialist
Motorola Communications
01.2010 - 08.2010
- Improved radio communication efficiency by implementing advanced technological solutions.
- Enhanced system reliability by maintaining and troubleshooting radio equipment.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Completed inspections, followed maintenance schedules and completed repairs.
IT Technician & Site Engineer - Iraq
JPI
04.2007 - 09.2009
- Supervised a team of 15 members (technicians and assistants).
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Improved VSAT systems performance by designing, installing, implementing, and maintaining.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
Education
Diploma - Bible Studies
International House of Prayer University
Kansas City, MO05.2017
Bachelor of Science - Computer Engineering Technology
Software And Computer Engineering
Iraq06.2001
Skills
- Hardware Installation
- Desktop Technical Support
- Application Installations
- Software Deployment Management
- Network Maintenance
- User Training
- Technical Support
- Data Recovery
- Remote Support
- Network Security
- Staff Supervision
- Leadership Development
- Financial Management
- Team Building
Languages
English
Full Professional
Arabic
Native or Bilingual
Chaldean
Professional Working
Kurdish
Elementary
Timeline
Nonprofit Organization Director
Thunder In The Desert
03.2020 - Current
Pastoral Associate
Skyline Church
01.2018 - 01.2020
Media Operations Engineer
IHOPKC
10.2014 - 09.2017
Student
IHOPU
01.2014 - 06.2017
Radio Communications Engineer
Ministry Of Health - Iraq
01.2013 - 09.2013
Communications Expert
United Nations – Office For Project Services
10.2011 - 04.2012
Radio Communications Specialist
Motorola Communications
01.2010 - 08.2010
IT Technician & Site Engineer - Iraq
JPI
04.2007 - 09.2009
Diploma - Bible Studies
International House of Prayer University
Bachelor of Science - Computer Engineering Technology
Software And Computer Engineering
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