K. Donnell
Oshkosh,WI
Summary
Dynamic customer service professional with extensive experience at Concentrix, excelling in customer relations and problem-solving. Proven ability to enhance satisfaction through effective communication and KPI monitoring. Skilled in leveraging CRM tools, demonstrating both compassion and efficiency in high-pressure environments. Committed to delivering exceptional service and promoting client independence. Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Concentrix
01.2021 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Managed department call volume of 20 to 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
CNA/HHA
Med Plus Staffing
03.2018 - 12.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Supported needs of 30+ residents under long-term care.
CNA
Richard Campbell Veterans Nursing Center
09.2017 - 10.2017
- Assisted 30 patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Transportation Specialist
Anderson County School District 5
06.2012 - 08.2015
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Transported 70 children safely to and from school safely
Education
Certificate - CNA
Tulsa Technology Center
Tulsa, OK06.2008
Certificate - Machinist
Focus: HOPE Machinist Training Institute
Detroit, MI05.2003
Skills
- I have four years call center experience
- I have worked in customer relations for over 27 years
- I operate a multiple monitor system
- I am good at building rapport with clients
- I am proficient at follow-up calls
- I make sure I obtain as much data as needed to assist clients
- I provide sufficient documentation in the event someone else needs case notes
Certification
I am CPR and First Aid certified
Timeline
Customer Service Advisor
Concentrix
01.2021 - Current
CNA/HHA
Med Plus Staffing
03.2018 - 12.2020
CNA
Richard Campbell Veterans Nursing Center
09.2017 - 10.2017
Transportation Specialist
Anderson County School District 5
06.2012 - 08.2015
Certificate - CNA
Tulsa Technology Center
Certificate - Machinist
Focus: HOPE Machinist Training Institute