Kinara Washington
Waldorf,MD
Summary
Led initiatives to analyze customer inquiries and implement solutions for issue resolution. Cultivated strong relationships with clients to drive engagement and loyalty. Focused on enhancing customer experiences and contributing to organizational growth.
Led initiatives to apply positive and negative reinforcement strategies, resulting in improved behavioral outcomes. Oversaw the execution of behavior treatment plans and intervention techniques to ensure effectiveness. Cultivated relationships through strategic communication and organizational leadership.
Overview
6
6
years of professional experience
Work History
Veteran Evaluation Representative
Veteran Evaluation Services
Houston, TX
05.2025 - Current
- Defined and communicated travel reimbursement procedures to enhance clarity and ensure compliance.
- Executed management of power of attorney (POA) forms with precision and adherence to legal and organizational standards.
- Facilitated resolution of scheduling conflicts by efficiently coordinating with all parties involved.
- Documented all interactions meticulously while ensuring compliance with HIPAA privacy and securityHandled a high volume of 70+ calls per day, assisting customers with questions, account support, and service requests.
- Facilitated customer support by addressing account issues and resolving concerns efficiently.
- Implemented call routing software to efficiently direct calls to appropriate departments.
- Resolved customer inquiries, issues, and complaints through telephone, email, and chat channels.
Customer Account Representative
Comserve Systems
Scranton, Pennsylvania
06.2024 - 11.2024
- Addressed inquiries and complaints from medical professionals with prompt and effective communication.
- Maintained accurate records of medical professionals interactions, transactions and account changes.
- Ensured that customer accounts were up-to-date and accurate.
- Providing vaccine and medical information
- Resolved billing disputes with customers.
- Demonstrated knowledge of products and services offered to customers.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Processed orders accurately and efficiently while adhering to company policies and procedures.
- Explained the features, advantages, and benefits of products or services to potential customers.
- Offered assistance in resolving any issues related to customer accounts.
- Performed data entry tasks such as updating customer information in the system.
Customer Service Representative
Ford Motor Company
Waldorf, MD
01.2021 - 02.2023
- Amicably welcomed and greeted 100+ customers.
- Operated a cash drawer with a substantial amount of cash while maintaining a 100% accuracy rate during reconciliation in end-of-day audit reports
- Delivered exceptional customer service by directing a substantial amount of calls
- Assisted 20+ customers per day with returns and exchanges
- Enrolled 20+ customers in McKay's Gold Card Program within one month
Customer Service Associate
Mckays Food & Drug
Waldorf, MD
08.2020 - 09.2021
- Amicably welcomed and greeted 100+ customers.
- Operated a cash drawer with a substantial amount of cash while maintaining a 100% accuracy rate during reconciliation in end-of-day audit reports
- Delivered exceptional customer service by directing a substantial amount of calls
- Assisted 20+ customers per day with returns and exchanges
- Enrolled 20+ customers in McKay's Gold Card Program within one month
Education
Associate of Arts - Psychology
College of Southern Maryland
La Plata, MDHigh School Diploma -
Westlake High School
Waldorf, MD2020
Skills
- Software Expertise (Microsoft Office and Canva)
- IT Support (Troubleshooting and System maintenance)
- Data entry and Documentation
- Time Management
- Problem Escalation
- Typing Speed and Accuracy
- Customer Feedback Management
- Highly Organized
- Behavior treatment plans
- Behavioral management
- Empathy and patience
- ABA techniques
Education and Training
true
Timeline
Veteran Evaluation Representative
Veteran Evaluation Services
05.2025 - Current
Customer Account Representative
Comserve Systems
06.2024 - 11.2024
Customer Service Representative
Ford Motor Company
01.2021 - 02.2023
Customer Service Associate
Mckays Food & Drug
08.2020 - 09.2021
Associate of Arts - Psychology
College of Southern Maryland
High School Diploma -
Westlake High School