JIMMIA HARRIS
Greensboro,NC
Summary
A United States Army Veteran who is a resourceful Rating Veteran Service Representative known for high productivity and efficient task completion. I specialize in navigating complex benefit systems, interpreting medical evidence, and communicating effectively with diverse populations. I also excel in problem-solving, decision-making, and empathy, ensuring accurate and fair evaluation of veterans' benefits claims. I am committed to providing exceptional service and support to veterans by leveraging organizational skills and comprehensive knowledge of VA policies.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
RATING VETERAN SERVICE REPRESENTATIVE
Department of Veterans Affairs
Winston-Salem
07.2024 - Current
- Assist veterans with benefits claims, ensuring accuracy and timely processing for improved satisfaction.
- Collaborate with team to resolve complex cases, enhancing service delivery and reducing errors.
- Analyze claims data to identify trends, contributing to process improvements and policy updates.
- Accurately document military service details in VA systems, ensuring compliance and precision.
- Prepare interment applications, collaborating with families and funeral directors for smooth processes.
- Research and verify Veteran eligibility for burial, adhering to NCA and VA directives.
- Schedule services, ensuring alignment with cemetery regulations and documentation accuracy.
- Operate advanced VA systems, demonstrating proficiency in BIRLS, BOSS, and other specialized tools.
PROGRAM SUPPORT ASSISTANT
National Cemetery Administration
St Louis, Missouri
04.2021 - 04.2024
- Accurately document military service details in VA systems, ensuring compliance and precision.
- Prepare interment applications, collaborating with families and funeral directors for smooth processes.
- Research and verify Veteran eligibility for burial, adhering to NCAand VA directives.
- Schedule services, ensuring alignment with cemetery regulations and documentation accuracy.
- Operate advanced VA systems, demonstrating proficiency in BIRLS, BOSS, and other specialized tools.
MILITARY LIAISON
Command Management Services
St Louis, Missouri
12.2019 - 04.2021
- Managed department operations, ensuring high service standards and guest satisfaction.
- Collaborated with military and hotel staff, enhancing communication and efficiency.
- Oversaw financial budgets and forecasts, achieving cost-effective solutions.
- Addressed guest complaints promptly, improving guest recovery and service quality.Developed and enforced guest relations program, boosting staff training and engagement.
LEASING/CONTRACT CONSULTANT
CENTERCO PROPERTIES
Hazelwood, US
01.2016 - 02.2019
- Managed department operations, ensuring high service standards and guest satisfaction.
- Collaborated with military and hotel staff, enhancing communication and efficiency.
- Oversaw financial budgets and forecasts, achieving cost-effective solutions.
- Addressed guest complaints promptly, improving guest recovery and service quality.
- Developed and enforced guest relations program, boosting staff training and engagement.
- Collaborated with teams to design effective residential contracts and lease agreements.
- Enhanced rent collection processes, boosting rental income and operational efficiency.
- Managed vendor relations and procurement, optimizing cost and resource allocation.
- Conducted detailed inspections and budget management, ensuring contract compliance.
- Developed marketing strategies, increasing resident retention and engagement.
CUSTOMER ADVISOR/HELPDESK SPECIALIST
CONCENTRIX, Apple Products
Norcross, US
07.2011 - 12.2015
- Maintained office tech, resolving issues swiftly, enhancing efficiency.
- Collaborated with teams to restore network services, ensuring seamless operations.
- Configured user accounts, improving network access and security.
- Expertly supported Apple products, boosting user satisfaction.
- Troubleshot IT infrastructure, achieving consistent problem resolution.
HUMAN RESOURCE MANAGER-POSTAL CLERK
US Army
East Point, Korea
05.1999 - 06.2011
- Trained over 50 personnel, enhancing team cohesion and operational efficiency.
- Managed HR policies and procedures, ensuring compliance with regulations.
- Supervised 50+ staff, fostering a productive environment and effective communication.
- Processed payroll and personnel documents, supporting HR specialists efficiently.
- Handled financial records, managing budgets exceeding $100,000 with precision.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ 05.2023 - 03.2026
Associate of Applied Science - Computer Networking Systems
ITT Technical Institute
Atlanta, GA 04.2012 - 09.2014
HUMAN RESOURCE MANAGER-POSTAL CLERK -
US Army
East Point, GA, KoreaSkills
- MS Office 365 Suite
- SharePoint
- Java
- HTML
- MICROS
- Squirrel Systems
- CRS
- Mac
- Microsoft Windows
- QuickBooks
- Relationship Building
- Communication
- Self-Management
- Employee Development
- Training
- Critical Thinking
- Contract Negotiations
- Network Security
- Organizational Awareness
- Planning
- Problem Solving
- Customer Service
- Decision Making
- Clerical
- Computer Literacy
- Typing
- Data analysis
- Team collaboration
- Software troubleshooting
- Conflict resolution
- Veterans benefits
- Medical terminology expertise
- Continuous learning mindset
Languages
English, Native
Additional Information
Relationship Building, Effective Communicator, Self-Management, Employee Development and Training, Strong analytical written and verbal communication skills, Critical Thinking, Agreements/Contract Negotiations/Leases, Reasoning, Network Security, Organizational Awareness, Planning, Prioritizing, and Organizing, Problem solving, Customer Service, Decision Making, Clerical, Flexibility, Computer Literacy, Ability to type 40 words per minute (wpm), MS Office 365 Suite (Word, Excel, Power Point), Share Point, Java, HTML, MICROS, Squirrel Systems, CRS, Mac, Microsoft Windows, QuickBooks, Trained over 50 personnel, enhancing team cohesion and operational efficiency., Managed HR policies and procedures, ensuring compliance with regulations., Supervised 50+ staff, fostering a productive environment and effective communication., Processed payroll and personnel documents, supporting HR specialists efficiently., Handled financial records, managing budgets exceeding $100,000 with precision.
Timeline
RATING VETERAN SERVICE REPRESENTATIVE
Department of Veterans Affairs
07.2024 - Current
Bachelor of Science - Management
University of Phoenix
05.2023 - 03.2026
PROGRAM SUPPORT ASSISTANT
National Cemetery Administration
04.2021 - 04.2024
MILITARY LIAISON
Command Management Services
12.2019 - 04.2021
LEASING/CONTRACT CONSULTANT
CENTERCO PROPERTIES
01.2016 - 02.2019
Associate of Applied Science - Computer Networking Systems
ITT Technical Institute
04.2012 - 09.2014
CUSTOMER ADVISOR/HELPDESK SPECIALIST
CONCENTRIX, Apple Products
07.2011 - 12.2015
HUMAN RESOURCE MANAGER-POSTAL CLERK
US Army
05.1999 - 06.2011
HUMAN RESOURCE MANAGER-POSTAL CLERK -
US Army