Elke Hughes
Ocala,FL
Overview
14
14
years of professional experience
2
2
Languages
Work History
Rating Veteran Service Representative
Veteran Benefits Administration
01.2024 - Current
- Review and analyze complex medical information (i.e., diagnostic tests, office notes, operative reports, etc.) to determine service connection and disability entitlement.
- Attends a comprehensive training program to learn medical terminology, VA regulations, how to critically analyze evidence, and apply the VA schedule of disabilities to render decisions on claims.
- Assures proper application federal laws and regulations and other applicable instructions, and he or she is fully accountable for proper analysis, appropriate development, and final rating determinations.
- Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service for purposes of compensation, treatment, or hospitalization.
- Determines service-connection, percentage of disability, permanent and total disability, and entitlement to compensation, pension, burial, dependency indemnity compensation, special monthly compensation and vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.
- Communicates and interacts with Veterans and their representatives/advocates to facilitate timely, proper decisions. As dictated by the circumstances of each case, the RVSR may conduct interviews or hearings in person or by telephone with Veterans, eligible individuals, representatives, and advocates to obtain or clarify information.
- Participates in meetings, assists with training, and is expected to lend his/her expertise in developing VSRs' skills as they relate to evidence gathering for rating decisions.
- Works independently as the decision maker on claims following training and a period of mentoring and working reviews to assess comprehension. A mentor will provide feedback on the quality of the RVSRs decisions.
- Demonstrates excellent oral and written communication with internal and external stakeholders.
- Demonstrates excellent judgement, troubleshooting, problem solving, analysis and discretion.
- Demonstrates the ability to handle work-related stress and multiple priorities simultaneously.
- Maintains professional client relationships
- Supports the organization's quality program.
- Performs other related duties as assigned.
Contact Representative (BLNGL)
Social Security Administration
08.2021 - Current
- Answer a wide variety of questions from the public by interviewing the individual, investigating the situation, and resolving the problem.
- Answer customer questions and explain available services, investigate, and correct errors upon customer's request.
- Keep record of customers interactions, details of inquiry, comments and actions taken.
- Review customers records ineligibility determination to SSI benefits investigate and reconsolidate discrepancy if necessary.
- Identify customers' needs and refer them to appropriate agencies that provide services.
- Reviewing information from databases.
- Safeguards Personally Identifiable Information (PII) by verifying identity of incoming callers.
- Conducting interviews to assess subject credibility and make recommendations for benefits.
- Uses various automated systems and databases to search records and customer accounts, procedures, and guidelines to identify and explain information.
- Consults regulations, policies, and procedures sufficient to explain SSI eligibilities.
- Interviewing applicants and witnesses to elicit information and assess credibility.
- Mentoring providing guidance, advice, feedback, and support to the mentee.
Administrative Assistant
Jerry Parks Insurance Inc.
01.2020 - 08.2021
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Conduct searches to find needed information, using such sources as the Internet.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Teach classes or courses, or provide direct care to children.
- Provide, find, or arrange for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing.
- Provide care for mentally disturbed, delinquent, or handicapped children.
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.
- Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.
- Create developmentally appropriate lesson plans.
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
- Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
Program Assistant
Child Development Center
01.2012 - 04.2019
- Performs tasks to assist the child development center director/assistant director in developing, administering, and evaluating on-going programs of age-appropriate individual and group educational activities for children.
- Performs tasks to assist training and curriculum specialists in developing age-appropriate activity plans for children 6 weeks through 12 years of age.
- Assists in conducting training for Child Development Program Assistants (CDPAS) and clerical staff using prescribed and/or locally developed curriculum, materials, and resources to meet the needs of individual staff members.
- Performs tasks to assist in providing advice to the Family Day Care Coordinator on necessary training of family day care providers and other staff; assists in providing training; and assists in the development of training tools.
- Helps select, compile, and maintain a training and resource library for the child development program.
- Performs tasks to assist in the direction of cooks, food service workers, and custodial staff.
Education
High School Diploma -
Timberline High School
Lacey, WA06.2005
Skills
Claims analysis
Microsoft office
Oral communication
Policy interpretation
Veterans benefits
Medical terminology expertise
Teamwork
Claims investigation
Customer service
Excellent communication
Document review
Decision-making
Timeline
Rating Veteran Service Representative
Veteran Benefits Administration
01.2024 - Current
Contact Representative (BLNGL)
Social Security Administration
08.2021 - Current
Administrative Assistant
Jerry Parks Insurance Inc.
01.2020 - 08.2021
Program Assistant
Child Development Center
01.2012 - 04.2019
High School Diploma -
Timberline High School