Jamal Hairston
Ocoee
Summary
Resourceful Rating Veteran Service Representative known for high productivity and efficient task completion. Specialize in navigating complex benefit systems, interpreting medical evidence, and communicating effectively with diverse populations. Excel in problem-solving, decision-making, and empathy, ensuring accurate and fair evaluation of veterans' benefits claims. Committed to providing exceptional service and support to veterans by leveraging organizational skills and comprehensive knowledge of VA policies.
Overview
30
30
years of professional experience
Work History
Rating Veteran Service Representative
Department Of Veteran Affairs
Bay Pines
05.2019 - Current
- Company Overview: This is a federal job
- Serves as a primary contact for veterans, their beneficiaries, and their representatives and is the decision-maker for compensation or pension claims
- Explains the full range of VA benefits and all related programs
- Makes determinations as to eligibility for the type of benefit sought and analyzes, develops, and requests required evidence for certain claims requiring a rating decision
- Decides the necessity for and type of examination, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries
- Develops comprehensive requests for these examination/opinions to ensure appropriate evidence is received from which to adjudicate the claim
- Reviews all correspondence to private attorneys; acknowledges and revokes designations for private attorneys
- Explains the full range of benefits and all related programs
- Research rules and regulations to make decisions on claims
- Apply and interpret VA laws, existing statutes and procedures, precedent rulings and state laws related to benefits
- Adjudicate and issue decisions for the most complex and sensitive claims
- Applies knowledge of anatomy and physiology, diseases and disability to assess sources of evidence and information necessary to determine percentages of disabilities, permanent and total disability, and entitlement to compensation, pension and vocational training
- Coordinate with other departments to help veterans process claims in a timely matter
- This is a federal job
COMBAT MEDIC
U.S. ARMY
Colorado Springs
11.2010 - 01.2019
- Responsible for seven Combat Medics (68W) at Tripler Army Medical Center
- Directed soldiers in assisting doctors and nurses to care for patients in the Emergency Department
- Triage patients according to injury or illness according the hospital's protocols and procedures
- Supervised and trained soldiers in medical procedures necessary for patient care to include emergency situations
- Responsibilities in an Army Hospital, in the Emergency Department, assisting with patient assessment, triage, phlebotomy, immunizations, and EKG's
- Assisted in medical procedures as directed from doctors
- Administered immunizations as needed
- Maintained medical records of patients assigned to the team's care
- Trained soldiers in preparation for mass casualties in hospital setting
- Assured daily charting and documentation of all care and pertinent information was completed accurately and in a timely manner
- Inspected all the medical records to ensure all physicals and immunizations are up to date
- Ensured all soldiers' medical information was inputted and kept up to date
- Assisted in establishing a combat medical facility during deployment in Mosul after the original hospital medics and doctors redeployed
- Trained to react adeptly in a hostile environment while providing emergency medical treatment to Soldiers with life-threatening injuries
- Equipped with the expertise skills to aid the medical staff treating Traumatic (TBI's) gunshot wounds, IED explosions and rollovers
- Communicated with physicians, staff, patients, and the patient's significant others to facilitate continuity of care
- Responded to emergency needs of patients
- Compliant to all standards of policies and procedures
- Worked in the medical field during the Army's transition from written medical records to electronic medical records tracking
- Instructor for combat lifesaver class
- Instructed soldiers from different military occupational skills in life saving techniques necessary in combat situations
- Signed and responsible for $250,000.00 worth of equipment, including military vehicles and medical equipment
- Responsible for training soldiers in the maintenance and care of military medical vehicles
- Supervised numerous teams ensuring over 400 soldiers were trained and competent to provide medical care in real world situations
- Counseled Soldiers in time of financial needs; knowledgeable of and identified services such as pay, medical care, housing, education, and other services eligible for Soldiers and dependents
- Investigated, analyzed, and secured information of military service, marriage licenses, divorce decrees, medical services
- Briefed daily strength assessments and reports
- Assisted in resolving financial, personnel, and personal issues through proper referrals
- Assisted with Line of Duty (LOD) documentation and investigations, military orders and profiles
- Mentored and trained Non-commissioned Officers
- Exercised good judgment and professional demeanor in stressful situations
- Mentored Soldiers determining if they wanted to medically retire and/or MED Board
- Trained soldiers in Basic Life Savers course and assisted in training soldiers in Army table 8 re certification course needed for National Registry of Emergency Medical Technicians
Recreation Manager
Walt Disney World
Lake Buena Vista
08.1995 - 07.2010
- As a recreation manager responsible for the entire recreation department in the resort, including the pools, marina, game room, lakes, and water ways
- Executed daily openings and closings of the recreation areas according to set standards
- Responsible for creating a work schedule for over 60 employees, scheduling three shifts in a day, for seven days a week according to the staffing guides and reconciling payroll with approved shift changes and call outs; approved overtime and vacations, ensuring that the department was staffed with proper man hours
- Responsible for the budget of over $1,000,000.00
- Presented earning and expense reports during monthly presentations
- Presented projected earnings and expenses that directly affected the daily operations of the recreation department
- Contributed to the preparation of the annual operating plan, and capital planning
- Oversaw the collection and depositing marina and game room revenue daily
- Produced a scheduling system to minimize associate hours while keeping the integrity of the department
- Adapted to diverse populations in multi-cultural environment
- Monitored beach activities to ensure recreation assistants and colleagues are engaging guests and maintaining a crisp and clean beach during down time
- Coordinated Special Events numerous organizations to provide outstanding activities; followed special pricing guide
- Ensured compliance for leadership team to all safety-related training, in-service rescue/first-aid training
- Identified and approached, in a proactive and guest friendly way, potential guest issues and solutions
- Created, organized and marketed daily activities and events for guests to enjoy
- Evaluated employees on job performance, work ethic, and attendance
- Implemented new procedures with the goal of streamlining communication and lifting our service standards
- Created new staffing guidelines to ensure that our service standards were attainable
- Developed, marketed, sold, planned, organized, implemented, facilitated and evaluated corporate recreation
- Recruited, hired, trained, and supervised assistant managers, interns, and recreation aides (45 to 70 people)
- Restructured and updated the department with customer service, time management, and problem-solving skills
- Ensured the proper certification for all lifeguards
- Participated in training and development programs and maximizing opportunities for self - development by attending classes and seminars
- Trained and certified employees in lake patrol water safety rescues
- Trained employees in handling, maintenance, and usage of water rescue craft
Education
Bachelor's degree - Bachelor of Science in Health Administration
University of Phoenix
Phoenix, AZ, United States08.2015
Skills
- Oral communication
- Policy interpretation
- Veterans benefits
- Microsoft office
- Claims analysis
- Claims processing proficiency
Job Related Training
- Emergency Medical Technician certification, 2011
- Basic Life Support certification, 2011
- Basic Leaders Course, 2017
Timeline
Rating Veteran Service Representative
Department Of Veteran Affairs
05.2019 - Current
COMBAT MEDIC
U.S. ARMY
11.2010 - 01.2019
Recreation Manager
Walt Disney World
08.1995 - 07.2010
Bachelor's degree - Bachelor of Science in Health Administration
University of Phoenix
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