Kindahl Caldwell
Oak Park,MI
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced store efficiency through effective inventory management and streamlined operations, resulting in improved customer satisfaction, improved exceeding sales plans each quarter. Skilled in problem-solving and fostering positive employee relations, driving sales growth and operational excellence.
Overview
5
5
years of professional experience
Work History
Store Manager
Dollar General
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed and resolved customer issues promptly, fostering positive interactions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager in Training
Rite Aide Pharmacy
Ferndale, MI
05.2021 - 06.2024
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
Store Manager
Family Dollar
03.2020 - 05.2021
- Guided hiring processes, conducted training sessions, and provided mentorship to staff.
- Enhanced customer satisfaction by training staff in service techniques.
- Organized backroom to streamline ordering processes and enhance stock rotation.
- Completed point of sale opening and closing procedures.
Education
Social Psychology
Eastern Michigan University
Ypsilanti, MISkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership
- Friendly and positive
- Inventory management
- Store merchandising
Timeline
Store Manager
Dollar General
07.2024 - Current
Store Manager in Training
Rite Aide Pharmacy
05.2021 - 06.2024
Store Manager
Family Dollar
03.2020 - 05.2021
Social Psychology
Eastern Michigan University