Kindell Wallace
Harrisburg,AR
Summary
Proven Patient Care Technician from St. Bernard’s Heart & Vascular, adept in data entry and stress tolerance, significantly enhanced patient satisfaction and streamlined nurse workflows. Excelled in compassionate care, problem-solving, and maintaining HIPAA compliance, contributing to a consistent, high-quality healthcare environment.
Overview
2
2
years of professional experience
Work History
Patient Care Technician
St. Bernard’s Heart & Vascular
Jonesboro, AR
06.2022 - Current
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
High School Diploma -
Brookland High School
Brookland, AR05.2022
Skills
- Patient Observation
- Data entry proficiency
- Stress Tolerance
- Customer Service
- Problem-Solving
- Registration and Admissions
- Information Collection
- Work Quality Evaluation
Timeline
Patient Care Technician
St. Bernard’s Heart & Vascular
06.2022 - Current
High School Diploma -
Brookland High School