Kindle Robinson
Wetumpka
Summary
Experienced Customer Service Professional with 25 years in fostering client relationships and enhancing customer satisfaction. Skilled in quality improvement, process optimization, and team collaboration to drive company success. Committed to delivering results and supporting business growth through effective communication and partnership development.
Overview
27
27
years of professional experience
Work History
Scheduling Coordinator - Veteran Affairs
Alexander City Dermatology
Montgomery
08.2025 - Current
- Coordinated patient schedules to optimize appointment flow and reduce wait times.
- Facilitated communication between patients and healthcare providers regarding scheduling inquiries.
- Streamlined organization and maintenance of patient records within scheduling system.
In Home Delivery Support
Williams Sonoma Inc.
Wetumpka
08.2020 - 06.2024
- Delivered technical support for clients on diverse company products, enhancing user experience.
- Collaborated with customers to address product concerns, resolving issues and contributing to sales growth.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Assisted employees on resolution techniques, call handling, while working with warehouse management across the country in a timely manner.
- Guided employees on resolution techniques and call handling while coordinating with warehouse management nationwide.
Front Desk Coordinator
Alexander City Dermatology
Alexander City
09.2019 - 08.2020
- Facilitated patient communication by greeting and assisting them in the office.
- Verified and processed medical insurances to ensure eligibility and coverage for patients.
- Input all insurance payments while monitoring and or correcting invalid CPT or DX codes.
- Balanced accounts and generated daily reports to ensure accurate financial records.
Office Manager
Health Star Clinic
Prattville
11.2007 - 09.2019
- Hired, managed, and developed staff; established and monitored goals; conducted performance reviews; and administered salaries, enhancing team performance and accountability.
- Developed and led a highly efficient administrative team through ongoing coaching, motivation, and career advancement opportunities.
- Coordinated and hosted weekly employee meetings to improve communication and team alignment.
- Assisted in managing doctors' schedules to optimize appointment availability.
- Handled pre-certification of health insurance benefits for patients to streamline their care.
- Monitored and handled all HIPAA compliance training and OSHA requirements.
- Acted as initial contact in the office, providing assistance and information to clients.
- Discussed treatment plans with patients and scheduled patients according to doctors' recommendations.
Customer Service Supervisor
Delta Air Lines
Montgomery
01.1999 - 08.2011
- Resolved escalated customer complaints, ensuring customer satisfaction and retention.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Facilitated training sessions for new hires in a classroom of 30+ call center employees.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Assisted in training all new hires in a classroom setting of 30+ call center employees.
- Oversaw employee performance evaluations and time tracking in a busy environment.
- Supervised and guided new employees on customer service skills and reservation processes, enhancing their understanding of job responsibilities.
- Collaborated with local and federal governments for health & safety fairs.
Education
Aesthetician -
Body Logic School of Esthetics
Birmingham, ALNo Degree - Business Economics
Auburn University-Montgomery
Montgomery, ALHigh School Diploma - Mathematics & Design
Hooper Academy
Hope Hull, ALSkills
- Patient Scheduling
- Insurance Verification
- Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Quality Management
- Performance evaluations
- Time management monitoring
- Sales
- Management
Timeline
Scheduling Coordinator - Veteran Affairs
Alexander City Dermatology
08.2025 - Current
In Home Delivery Support
Williams Sonoma Inc.
08.2020 - 06.2024
Front Desk Coordinator
Alexander City Dermatology
09.2019 - 08.2020
Office Manager
Health Star Clinic
11.2007 - 09.2019
Customer Service Supervisor
Delta Air Lines
01.1999 - 08.2011
Aesthetician -
Body Logic School of Esthetics
No Degree - Business Economics
Auburn University-Montgomery
High School Diploma - Mathematics & Design
Hooper Academy