Kindra Hammons
Bidwell,OH
Summary
Detail-oriented Medical Laboratory Technician with proven skills in billing systems, HIPAA compliance, and quality control management. Committed to enhancing patient satisfaction and resolving discrepancies through effective collaboration. Having multiple years of both laboratory and other medical experience and education.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MLT LIS Billing Coordinator
Rivers Health Hospital
Point Pleasant, WV
06.2023 - 02.2026
- Processed and verified patient billing information related to laboratory charges to ensure accuracy and compliance with hospital policies.
- Managed accounts for laboratory specimens sent to reference laboratories for process and testing to ensure billing accuracy.
- Track the specimen during transport and testing, associate test results with patient medical records and manage test billing.
- Collaborated with clinical staff to resolve billing discrepancies and enhance patient satisfaction.
- Conducted regular audits of billing records to maintain compliance with healthcare regulations.
- Analyzed billing trends to identify areas for process improvement and cost reduction initiatives.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of laboratory department processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Generated monthly billing and posting reports for management review.
- Conducted diagnostic tests on blood, urine, and tissue samples to ensure accurate results.
- Operated and maintained laboratory equipment following safety protocols and quality standards.
- Interpreted test results and communicated findings to healthcare professionals for patient diagnosis.
- Collaborated with team members to streamline workflows, enhancing overall lab efficiency.
- Assisted in the training of new staff on laboratory procedures and best practices.
- Ensured compliance with regulatory standards through regular equipment calibration and maintenance checks.
- Implemented quality control measures to improve accuracy and reliability of test results.
- Managed inventory of laboratory supplies, ensuring availability for uninterrupted testing processes.
- Maintained a safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
- Ensured compliance with regulatory standards, participating in regular audits and maintaining up-to-date documentation.
- Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
- Kept laboratory in compliance with applicable guidelines and laws.
- Stayed current with industry advancements through regular attendance at professional conferences and workshops, applying learnings to daily practice.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Familiarized with the current Laboratory Information System (LIS).
- Manages data from patient medical processes and tests hematology, chemistry, immunology, histology, blood bank and microbiology.
- Tracks and store clinical details about a patient during a lab visit and keeps the information stored in database for future reference.
- Preformed maintenance of laboratory information systems,c updating and correction charge codes and reference information.
- Updating and installing softwear and specimen tests to the laboratory analyzers used.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Phlebotomist
Rivers Health Hospital
Point Pleasant, WV
01.2021 - 06.2023
- Collected blood samples efficiently using venipuncture and capillary techniques.
- Collected patient samples in accordance with laboratory protocols and regulations.
- Ensured compliance with safety protocols and infection control measures during procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Maintained accurate patient records and documentation for laboratory analysis.
- Collaborated with healthcare professionals to coordinate patient care effectively.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Trained new staff on phlebotomy techniques and best practices in sample handling.
- Conducted quality assurance checks on equipment and supplies to ensure optimal performance.
- Led initiatives to enhance patient comfort and reduce anxiety during blood draws.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Organized daily work based on collection priority.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Verified proper storage and transportation of specimens to laboratories.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Phlebotomist
Holzer Medical Center
Gallipolis, OH
01.2015 - 05.2021
- Performed venipuncture and capillary draws with precision and adherence to safety protocols.
- Ensured accurate labeling and processing of specimens for laboratory testing.
- Educated patients on procedures, alleviating anxiety and ensuring cooperation during draws.
- Conducted quality control checks, ensuring compliance with regulatory standards and protocols.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Conducted routine equipment maintenance checks, ensuring all devices were in proper working order for optimal patient care.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Increased laboratory efficiency by processing and organizing specimens in a timely manner.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Maintained equipment cleanliness and functionality, reducing risk of contamination.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Verified proper storage and transportation of specimens to laboratories.
- Collaborated with healthcare teams to streamline patient blood collection processes.
- Trained and mentored new staff on phlebotomy techniques and best practices.
- Exhibited strong multitasking abilities, efficiently managing multiple patients and tasks simultaneously without compromising quality of service.
- Aided in maintaining inventory levels of phlebotomy supplies, ensuring ample stock was available for uninterrupted services.
- Supported medical staff with accurate documentation and record-keeping of patients'' blood tests and results.
- Handled difficult venipuncture situations skillfully, adapting techniques as needed based on individual patient needs or anatomy variations.
- Participated in quality assurance initiatives, consistently identifying areas for process improvement within the lab setting.
- Updated knowledge regularly through continuing education courses, staying current on industry trends and advancements in phlebotomy techniques.
- Used personal protective equipment correctly to protect coworkers and patients.
- Provided guidance and support to laboratory personnel.
- Addressed questions and concerns to educate patients on collection process and procedures.
Education
Associate of Science - Medical Laboratory Technician
Washington State Community College
Marietta, OH06-2023
NHA Phlebotomy Certification - Phlebotomy Technician
Buckeye Hills Community College
Rio Grande, OH10-2015
Skills
- Maintenance of laboratory information systems
- Document review
- Billing systems and software
- HIPAA compliance
- Problem-solving
- Multitasking and organization
- Team collaboration
Medical laboratory technician (MLT) (ASCP)
- Verbal and written communication
- Analytical thinking
- Specimen collection
- Quality control management
- Laboratory equipment maintenance
- Clinical laboratory testing
- Training and mentoring
Certification
- Licensed Medical Laboratory Technician - January 2023 to NOW
- Certified Breath Alcohol Technician (BAT), Rivers Health - July 2023 to NOW
Timeline
MLT LIS Billing Coordinator
Rivers Health Hospital
06.2023 - 02.2026
Phlebotomist
Rivers Health Hospital
01.2021 - 06.2023
Phlebotomist
Holzer Medical Center
01.2015 - 05.2021
Associate of Science - Medical Laboratory Technician
Washington State Community College
NHA Phlebotomy Certification - Phlebotomy Technician
Buckeye Hills Community College