Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Inventory Control Lead/Customer Service Executive
FEDEX OFFICCE
03.2021 - Current
Supported smooth operations by communicating proactively with cross-functional teams regarding stock levels and potential shortages.
Facilitated timely order fulfillment by ensuring proper allocation of stock to customer orders and coordinating with shipping teams.
Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
Performed data entry and completed proper paperwork.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Externship Student
Memorial Hermann Memorial City Medical Center
10.2024 - 11.2024
Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Inspected sterile package integrity prior to distribution.
Verified and maintained proper documents and records for sterilization.
Wrapped trays, instrument packs, and sets.
Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
Picked instruments and supplies for surgeries.
Education
CRST - Sterile Processing
Fortis College
Houston, TX
04-2025
Skills
Attention to detail
Reliable and punctual
Teamwork and collaboration
Error adjustments
Order fulfillment
Proper storage protocols
Cost reduction
Certification
First Aid Certification – American Red Cross or other accredited providers.
Certified Registered Central Service Technician (CRCST) - International Association of Healthcare Central Service Materiel Management (IAHCSMM).
Virtual Call Center Customer Service Representative at Independence Blue Cross, LLCVirtual Call Center Customer Service Representative at Independence Blue Cross, LLC