Kindra Wiley
Sanford,NC
Summary
Dynamic and results-driven professional with extensive experience at Fed Ex Ground and a proven track record in packaging and labeling. Self-motivated and disciplined, I excel in optimizing processes and enhancing quality control, leading to significant improvements in order processing times and customer satisfaction. Committed to maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Fed Ex Ground
04.2025 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Scale Operator
Bharat Forge
05.2023 - 05.2025
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
Quality Control Technician
Pilgrims Pride JBS
06.2020 - 04.2023
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
Customer Service Manager
Food Lion Grocery
02.2015 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
GED - General Studies
Wake Technical Community College
Raleigh, NC03.2015
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
Timeline
Warehouse Worker
Fed Ex Ground
04.2025 - Current
Scale Operator
Bharat Forge
05.2023 - 05.2025
Quality Control Technician
Pilgrims Pride JBS
06.2020 - 04.2023
Customer Service Manager
Food Lion Grocery
02.2015 - 05.2020
GED - General Studies
Wake Technical Community College
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