Kinesha Johnson
Goin Postal
Fort Lauderdale,FL
13
years of professional experience
Professional in retail customer service prepared for this role. Known for strong team collaboration and achieving results. Reliable and flexible with changing needs. Skills include problem-solving, communication, and multitasking. Recognized for enhancing customer satisfaction and supporting team goals.
Work History
Lead Retail Customer Service Associate
5 Years- Processed incoming and outgoing mail, ensuring accurate sorting, routing, and delivery preparation.
- Assisted customers with mailing options, parcel tracking, and service inquiries.
- Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Set staff schedules to optimize coverage of all areas.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Staffing Specialist
3 Years 11 Months- Hired employees and processed hiring-related paperwork.
- Coordinated new hire process by scheduling candidate appointments, completing required paperwork, and preparing onboarding manuals.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Informed job applicants of application status to maintain clear communication and enhance candidate experience.
- Maintained and organized confidential employee records, ensuring compliance with data protection regulations.
Customer Service Specialist
4 Years- Resolved customer inquiries and concerns, ensuring quality service and adherence to performance benchmarks.
- Handled inbound calls, chats, and emails to enhance customer service experience.
- Consulted with customers to resolve service and billing issues.
- Escalated customer issues to supervisors for timely resolution.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
High School Diploma
Skills
Customer service excellence
Point of sale systems
Inventory management
Multitasking
Shipping and receiving
Mail processing
Multitasking Abilities
Problem-solving skills
Written communication
Adaptability and flexibility
Client assistance
Education and Training
other
Timeline
Lead Retail Customer Service Associate
Goin Postal
01.2020 - 01.2025Read More
Staffing Specialist
People Ready Staffing
01.2016 - 12.2019Read More
Customer Service Specialist
Apple
01.2012 - 01.2016Read More
Dillard High School
High School Diploma
Read More