Kinfegebrial WOLDEMICHAEL
Washington,DC
Summary
College graduate with a Certificate in Cybersecurity Fundamentals A technically cloud-based hands-on lab with deep interest in providing technology defense, and incident response ability to handle analysis and support in various technology areas. Competent in executing, drafting, and maintaining Sops, a long with incident reports. I have experienced more than 6 years of supervisory skills. Communicate well with diverse groups. Utilize problem-solving skills, creativity, and critical thinking. Demonstrate qualities like empathy, support, and concern.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
23
23
years of professional experience
Work History
Seasonal Retail Associate
Walmart
Washington, USA
08.2021 - Current
- Maintains the floor and merchandise presentations by company policies and procedures by properly zoning the area, stocking, arranging, and organizing merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise
- Completes work assignments and priorities by using policies, data, and resources
- Collaborating with managers, coworkers, customers, and other business partners
Supervisor
Americas llc
Sterling, USA
08.2007 - 07.2021
- Assist store leadership in leading, managing, and developing store and department operations and associates to maximize sales and profitability.
- Handling customer complaints, resolved and addressed the issues.
- Direct employees' daily activities, schedules, and assignments in storage, inventory, and distribution of materials and tools.
IT Specialist
PIC
Addis Ababa, Ethiopia
06.2002 - 12.2006
- Company Overview: PIC Productivity Improvement Center, Inc
- Provides administrative support such as: answering and transferring calls, proofreading, data entry, and operating essential office machinery (printers, copiers, etc.).
- They also assist in professionally solving customer problems.
- PIC Productivity Improvement Center, Inc
Education
CERTIFICATE - cybersecurity
Purdue University
Indianapolis, IN08.2023
Certificate - Help desk Information Technology
Coursera
Mountain View, CA11.2021
Diploma - Computer Networking
Coursera
Mountain View, CA06.2021
CERTIFICATE - Medical Billing & Coding
UNIVERSITY OF DISTRICT OF COLUMBIA COMMUNITY COLLEGE
Washington, DC06.2019
Certificate - Electronic Health Record(EHR)
University of District of Columbia Community College
Washington, DC06.2018
BSc - Business Information Systems
National College
Addis Ababa08.2006
Associate's degree - Human Resource Management
Addis Ababa University (AAU)
Addis Ababa12.1997
Skills
- System Administration
- Network Monitoring
- VMWare
- Cybersecurity
- Information Security
- Active Directory
- DNS
- Incident Response
- DHCP
- Disaster Recovery
- LAN
- Network Support
- Help Desk
- VoIP
- Network Infrastructure
- Microsoft Windows
- Network Security
- Technical Support
- Business Continuity Planning
- IT Support
- Operating Systems
- WAN
- Linux
- Network Firewalls
- VPN
- Customer service
- Product display
- Cash handling
- Team collaboration
- Conflict resolution
- Time management
- Data entry
- Problem solving
- Communication skills
- Promotional strategies
- Self-directed learning
- Positive and engaging demeanor
- Customer engagement
Assessments
- Customer service, Proficient, 01/24, Identifying and resolving common customer issues
- Technical support, Proficient, 10/23, Performing software, hardware, and network operations
- Work style: Reliability, Proficient, 05/22, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Seasonal Retail Associate
Walmart
08.2021 - Current
Supervisor
Americas llc
08.2007 - 07.2021
IT Specialist
PIC
06.2002 - 12.2006
CERTIFICATE - cybersecurity
Purdue University
Certificate - Help desk Information Technology
Coursera
Diploma - Computer Networking
Coursera
CERTIFICATE - Medical Billing & Coding
UNIVERSITY OF DISTRICT OF COLUMBIA COMMUNITY COLLEGE
Certificate - Electronic Health Record(EHR)
University of District of Columbia Community College
BSc - Business Information Systems
National College
Associate's degree - Human Resource Management
Addis Ababa University (AAU)
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