Valerie Monroy
Jackson Heights
Summary
Detail-oriented stock and order management professional with a strong track record in accurate recordkeeping and customer service. Proficient in identifying and resolving issues promptly to ensure seamless operations. Committed to maintaining a clean and organized work environment to enhance efficiency.
Overview
1
1
Certification
Work History
Seasonal Retail Associate
Aritzia Clothing Store
- Processed incoming shipments and organized warehouse space efficiently.
- Stocked shelves and ensured product availability for customer needs.
- Assisted clients with styling suggestions and product knowledge, enhancing their shopping experience and facilitating sales.
- Supported fitting room operations and maintained merchandise presentation, contributing to an inviting shopping environment.
- Processed purchases, returns, and exchanges efficiently using POS systems
- Replenished stock, folded garments to visual standards, and helped execute floor set changes
- Greeted customers and provided assistance in locating items, improving overall customer satisfaction and retention.
Lead Barista
Coco Fresh Tea and Juice
- Prepared invoices, tracked inventory, and coordinated orders with distributors to maintain optimal stock levels.
- Supervised and trained team members to deliver excellent customer service in a fast-paced environment
- Processed incoming shipments and organized warehouse space efficiently.
- Handled cash management, register balancing, and daily sales reports to ensure financial accuracy.
- Resolved customer concerns quickly and professionally to ensure satisfaction and repeat business
- Communicated with suppliers regarding stock availability and orders.
- Created reports on inventory activity, shortages, overages.
- Managed closing operations for multiple retail locations, ensuring smooth transitions and adherence to procedures.
Barista
TeaSpot Inc.
- Delivered outstanding customer service through clear, friendly, and professional communication, ensuring every guest felt valued
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Provided personalized product and menu recommendations to enhance customer satisfaction and encourage repeat business
- Operated POS system efficiently, handling cash and card transactions with accuracy and attention to detail
- Assisted guests with dietary, accessibility, and special requests to ensure an inclusive and positive experience
- Maintained a clean, organized, and welcoming environment that reflected brand standards and supported smooth daily operations
Education
Associate of Science - Architecture
Queensborough Community College
05-2025
High School Diploma -
Fort Pierce Central High School
01.2022
Skills
5 years of customer service
- Project management
- Discrepancy resolution
- Inventory organization
- Inventory tracking
- Restocking
- Adaptability
- Communication skills
- Multitasking
- Problem-solving
- Point-of-sale (POS)
- Cash handling
Certification
- NYC Food Protection License
- National Restaurant Association Professional Managers Certification (SERVSAFE)
References
- Vanesa Merchan, Manager of Coco Fresh Tea and Juice, (347) 755-4188
- Tony Ha, Owner/Manager at TeaSpot LLC, (407) 432-5141
Additional Qualifications
Ability to speak, read, and write in English and Spanish
Timeline
Seasonal Retail Associate
Aritzia Clothing Store
Lead Barista
Coco Fresh Tea and Juice
Barista
TeaSpot Inc.
Associate of Science - Architecture
Queensborough Community College
High School Diploma -
Fort Pierce Central High School