Summary
Overview
Work History
Education
Skills
Awards
Timeline
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King Cyril Elijiah Collins

Los Angeles,CA

Summary

Dedicated, self-driven professional with several years of hands-on experience in customer service, sales, insurance claims, and retail operations. Demonstrated ability to communicate effectively with a wide range of individuals and communities while building long-term relationships based on trust, transparency, and integrity. Known for exceeding sales targets, mentoring team members, and adapting quickly in dynamic, fast-paced work environments. Passionate about contributing to team success and committed to continuous learning, leadership, and community engagement.

Overview

5
5
years of professional experience

Work History

Receiving Associate

Burlington
07.2023 - Current
  • - Operate within a high-volume warehouse environment, processing and managing incoming shipments with speed, accuracy, and attention to detail.
  • - Responsible for unpacking merchandise, organizing inventory, and ensuring products are correctly tagged and prepared for store display.
  • - Stock shelves and organize sales floor displays to maintain a clean, orderly, and customer-friendly shopping experience.
  • - Serve as a mentor to new team members by providing hands-on training, modeling professional behavior, and reinforcing company expectations and values.
  • - Assist customers on the sales floor by answering questions, locating products, and creating a welcoming environment that supports repeat business and customer satisfaction.
  • - Consistently work extended shifts to meet strict daily processing deadlines and ensure operational efficiency.
  • - Actively support store maintenance and cleanliness, ensuring compliance with company safety and quality standards.

Field Representative

Los Angeles Times
11.2020 - 09.2021
  • - Represented one of the most prestigious newspapers in Southern California by promoting and selling digital subscriptions directly to members of local and surrounding communities.
  • - Delivered persuasive sales pitches and customized subscription plans based on customer needs, leading to top performance within the sales team on a consistent weekly basis.
  • - Built trust with prospective and current customers by fostering genuine conversations, addressing concerns, and offering value-added solutions.
  • - Selected by management to train and onboard new employees due to strong leadership and communication skills.
  • - Provided feedback to supervisors on customer responses, marketing strategies, and sales materials to help improve outreach campaigns.
  • - Developed a strong rapport with team members and managers, contributing to a cohesive and goal-oriented sales team.

Public Adjuster

California Recovery Group
04.2020 - 11.2020
  • - Acted as a liaison between residents affected by California wildfires and insurance companies, helping clients navigate the complex claims process and recover damages.
  • - Conducted in-person outreach in impacted areas to identify potential risks to public health, such as smoke inhalation or ash buildup in residential air systems.
  • - Educated residents about the importance of inspections, assisted in scheduling them, and coordinated follow-up services including vent and chimney cleanings.
  • - Recognized as Employee of the Month after securing the highest volume of successful claims and sales within a single month, surpassing performance benchmarks across the department.
  • - Advocated for the best interests of clients while ensuring compliance with state regulations and insurance guidelines.
  • - Built long-lasting relationships with clients and reinforced the company's reputation for integrity and customer care.

Education

B.A. - Administration of Justice

Los Angeles Mission College
Los Angeles, CA
06.2025

High School Diploma - undefined

01.2021

Skills

  • - Customer Engagement & Conflict Resolution
  • - High-Volume Sales & Target Achievement
  • - Product Marketing & Brand Representation
  • - Leadership & Staff Mentorship
  • - Warehouse Logistics & Inventory Control
  • - Community Outreach & Public Service
  • - Strong Verbal and Written Communication
  • - Time Management & Multitasking
  • - Insurance Claim Process Knowledge
  • - Adaptability in Dynamic Environments
  • - Team Collaboration & Independent Productivity

Awards

- Employee of the Month, California Recovery Group – Awarded for leading the team in monthly sales and outstanding customer service (2020), - Top Sales Representative, Los Angeles Times – Consistently recognized for exceeding weekly subscription goals and mentoring peers (2020–2021), - Honor Roll, Los Angeles Mission College – Academic excellence and consistent performance in higher education (2022–2024)

Timeline

Receiving Associate

Burlington
07.2023 - Current

Field Representative

Los Angeles Times
11.2020 - 09.2021

Public Adjuster

California Recovery Group
04.2020 - 11.2020

B.A. - Administration of Justice

Los Angeles Mission College

High School Diploma - undefined

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King Cyril Elijiah Collins