MATTHEW SHEPHERD
Summary
Handle both customer service and cashier tasks with efficiency honed over significant background in retail environments. Manage new orders, returns, and exchanges for customers while keeping accurate business records. Promote store loyalty and boost revenue, helping customers resolve concerns and take advantage of value-added services.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
6
6
years of professional experience
Work History
Cashier
Ace hardware
08.2020 - Current
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Boosted repeat business with routine suggestions of loyalty programs and store cards.
- Processed refunds and exchanges for different products.
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
Warehouse Worker
Amazon
02.2023 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Valet Attendant
PMC
01.2022 - 01.2023
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Package Handler
Fedex
06.2020 - 09.2020
- Achieved daily performance targets, working quickly to process shipments and meet customer demands.
- Maintained team efficiency with well-organized storage, staging, and shipment areas.
- Moved packages of all sizes by hand or with equipment such as forklifts and pallet jacks.
Host
Cracke barrel
05.2019 - 01.2020
- Provided superior customer service by promptly greeting and welcoming guests.
- Supported server efficiency, introducing guests to server and taking drink orders when needed.
- Utilized [Software] electronic reservation system to record and monitor guest reservations.
Education
High school diploma -
New hampstead high school
Savannah, Georgia05.2030
Skills
- Communication
- Financial Management
- Problem Solving
- Customer assistance
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Payment processing
Timeline
Warehouse Worker
Amazon
02.2023 - 07.2024
Valet Attendant
PMC
01.2022 - 01.2023
Cashier
Ace hardware
08.2020 - Current
Package Handler
Fedex
06.2020 - 09.2020
Host
Cracke barrel
05.2019 - 01.2020
High school diploma -
New hampstead high school
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