Kinga Michalska
Corona
Summary
Dynamic professional with a proven track record at Macy's, excelling in client relationship management and visual merchandising. Leveraged product knowledge and team collaboration to significantly enhance customer satisfaction and drive sales. Known for exceptional organizational skills and adaptability, consistently achieving and surpassing goals.
Experienced with managing cosmetics counters, ensuring exceptional customer service, and driving sales growth. Utilizes in-depth product knowledge and effective team leadership to create engaging shopping experiences. Track record of achieving sales targets and maintaining high-quality service standards.
Overview
9
9
years of professional experience
Work History
Customer Experience Manager
Macy's
01.2024 - 01.2025
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained relationships with customers and found new ones by identifying needs, offering appropriate services and consistent followups..
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
Administrative Support Assistant
Macy's
03.2019 - 01.2024
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Handled complex payroll situations such as back-pay calculations and overtime payments with accuracy and professionalism.
Mac Cosmetics Counter Manager
Macy's
02.2018 - 03.2019
- Conducted regular team meetings to discuss goals, strategies, and areas of improvement for the cosmetics department.
- Increased brand awareness through effective communication of product benefits during consultations with clients seeking advice on various cosmetic items available at our counter.
- Trained new employees on proper makeup application techniques, improving overall team performance.
- Implemented visual merchandising strategies to attract customers and showcase top-selling products effectively.
- Increased sales revenue by creating and implementing promotional events and product launches.
- Boosted customer satisfaction by providing personalized beauty consultations and product recommendations.
Beauty Freelancer
MAC Cosmetics
06.2016 - 02.2018
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.
Education
No Degree - Liberal Arts And Sciences
Queens College
Flushing, NYHigh School Diploma -
Bryant High School
Long Island City, NYSkills
- Client relationship management
- Team collaboration
- Goals and performance
- Product knowledge
- Flexibility and adaptability
- Upselling strategies
- Customer service
- Organization and multitasking
- Visual merchandising
- Brand development
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Customer Experience Manager
Macy's
01.2024 - 01.2025
Administrative Support Assistant
Macy's
03.2019 - 01.2024
Mac Cosmetics Counter Manager
Macy's
02.2018 - 03.2019
Beauty Freelancer
MAC Cosmetics
06.2016 - 02.2018
No Degree - Liberal Arts And Sciences
Queens College
High School Diploma -
Bryant High School