KINGSLEY NJINGUM
Kansas City,KS
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
HCL Tech/Elanco
03.2023 - Current
- Installation, configuration and enrollment of Servers, Audio/ Visual, and Smart Meeting Room Device/ Telecoms
- Provide day to day local desktop support to end-users primarily Image PC’s, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues using Service Now ticketing system
- Installation, Provide break fix, fault diagnosis and resolution
- Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite
- Maintain ticket updates for all reported incidents
- Supporting user with Android and Apple products such as Mac, iphones, iPad etc… Responsible for maintaining inventories for all device stock and shipping and receiving of new stock
- Provided software support and general technical solutions for operational, database and security requirements in applications
- Supervised and directed workers engaged in installation of data communication equipment and software
- Collected, analyzed and reported on data for use in operational planning
- Performed variety of clerical and administrative duties pertaining to on-site support
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Performed remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
- Supervised and directed workers engaged in installation of data communication equipment and software
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/ software.
Systems Administrator
Trinitech Consulting
11.2019 - Current
- Developed and put into operation Active Directory domains on Windows Server2008and 2019.Handled Infrastructure resources in the Windows domain, configured Group Policies objects, and managing user permissions and general policies
- Build, set up, and host several websites on Apache Tomcat/HTTP and LAMP web servers and Samba file server on-premises and cloud systems
- Maintain and repair these servers regularly
- Developed and deployed server and client systems for Windows, Linux (RHEL, Centos), and Solaris on-premises, in virtual environments, and the cloud
- Setup computers using virtualization software like VMware ESXi and Oracle Virtual Box
- Knowledge of the Zen Desk App, which enables remote management of virtual machines, applications, licenses, and security while enabling access from any location and on any device
- Constructed hybrid cloud networks from the ground up to link LAN resources to the AWS cloud
- Used a variety of performance dash boards, including top, Windows Task Manager, and Amazon Dashboards, to monitor systems and databases
- With Windows Server 2019 and 2008, Active Directory domains were created and deployed
- Controlled User Permissions, general Policies, and Infrastructure resources in the Windows domain
- Configured Group Policy objects.
Desktop Support Engineer
Rack space Technology
Kansas City, KS
12.2020 - 02.2024
- Support for Microsoft Exchange, Microsoft Office Suite, Microsoft SCCM, Active Directory, and Microsoft 365
- Provided software support and general technical solutions for operational, database and security requirements in applications
- Supervised and directed workers engaged in installation of data communication equipment and software
- Collected, analyzed and reported on data for use in operational planning
- Performed variety of clerical and administrative duties pertaining to on-site support
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Field Engineer
Worldwide TechServices
02.2021 - 11.2022
- Replace all computer hardware, including monitors, servers, tablets, laptops, and desktop computers Utilized knowledge and skills in root cause failure analysis
- Managed the team in troubleshooting efforts hat alleviated errors
- Established strategic goals, designed to diminish number of quality variances from portable tote agitation
- Provided positive customer support training experience upon project completion
- Supervised activities such as accounting, regulatory compliance, team scheduling and organization vendors and contractors.
Systems Administrator
Digital Inspired Technology complex
07.2012 - 11.2019
- Developed and put into operation Active Directory domains on Windows Server 2016 and 2008
- Group configured Support Microsoft Exchange, Microsoft Office Suite, Microsoft SCCM, Active Directory, and Microsoft 365
- Participated in IT department meeting so identify continuous improvement opportunities and enhance delivery of IT services to users
- Kept systems operating efficiently by performing necessary upgrades and repairs Experience with Microsoft Windows operating systems, Win95, Win98, Win2000,Win XP, Win Vista, Win7,Win8,Win8.1, and Win10
- Experience with Zen desk App to manage tickets and support, customer service, live chat, and to connect businesses typically to customers.
Desktop Support
Genesis Institute of Accountancy and Management/Genesis consortium/JNBAKOH Accounting Firm
02.2012 - 02.2017
- Support security and antivirus software(installation, troubleshooting, and uninstall)
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Knowledge of Windows 95, 98, 2000, XP, Vista, 7, 8, 8.1, and 10 operating systems from Microsoft
- Setup resource sharing via file and print sharing on various Windows NOS
- Support Microsoft Exchange, Microsoft Office Suite, Microsoft SCCM, Active Directory, and Microsoft 365.
Education
Multi-Platform System Administrator -
Trinitech Consulting
01.2021
High School Diploma -
Progressive Comprehensive High School
01.2016
Computer Hardware, Software and Networking -
Paul's Computer Institute
01.2012
Skills
- Windows
- LINUX
- Zen desk Support
- Virtualization (ESXI/ Hyper V)
- LANs/WANs
- Networking
- Security Management
- Disk User Management
- DNS,DHCP
- Software Deployment
- Windows Server (2008, 2019)
- Active directory
- BMC
- Service Now
- Vlan
- Network Troubleshooting
- Desktop Support
- TCP/IP
- Problem Solving
- RDP
- Microsoft 365
- Microsoft Office Suite
- Picture Manager
- Database
- Networking Devices
- SCCM
- Hard/software Troubleshooting (Repairs, Build, Upgrade install Maintain computers and laptops)
Certification
Certified Field Engineer for HP, Dell /Lenovo 2021
Core Competences
- IT Trainer
- Communication
- Teamwork
- Creative Problem Solving
- Critical Thinking
- Network-Attached Storage
- DevoOps
- Engineering
- Consulting
Languages
- English: First Language
- English: C2 Proficient
Timeline
Desktop Support Engineer
HCL Tech/Elanco
03.2023 - Current
Field Engineer
Worldwide TechServices
02.2021 - 11.2022
Desktop Support Engineer
Rack space Technology
12.2020 - 02.2024
Systems Administrator
Trinitech Consulting
11.2019 - Current
Systems Administrator
Digital Inspired Technology complex
07.2012 - 11.2019
Desktop Support
Genesis Institute of Accountancy and Management/Genesis consortium/JNBAKOH Accounting Firm
02.2012 - 02.2017
Multi-Platform System Administrator -
Trinitech Consulting
High School Diploma -
Progressive Comprehensive High School
Computer Hardware, Software and Networking -
Paul's Computer Institute
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