CompTIA Security+ certified Cybersecurity Analyst with work experience. Specialized in incident response, malware analysis, endpoint security, and phishing analysis. Experience in hands-on projects in monitoring and analysis of potential and active threats using security tools and processes.
Conduct log analysis on Splunk Enterprise and IBM QRadar SIEM solutions and provide recommendations to the technical teams via IBM Resilient and Jira ticketing system
· Provide desktop, laptop, and tablet computer technical support to a team of 2000+ remote and in-office users
· Configure/Troubleshoot computer systems and applications on Windows 10 systems including Office 365 issues.
· Coordinate/Design testing plans for the new company websites.
· Monitor and respond quickly and effectively to requests received through the IT Helpdesk Tier I staff via phone, e-mail, or the ITSM (IT Service Management) software. This includes but isn't limited to modifying local and network configurations, utilities, software, hardware for PC's and laptops.
· Configure laptops with Check Point full disk encryption. Assisted users in lock outs, password resets, and account creation.
· Execute analysis of email-based threats to include understanding of email communications, headers, transactions, identification of malicious tactics, and techniques.
· Troubleshoot Active Directory issues from an end user perspective.
· Deploy, manage, and assist in the maintenance and/or repair of IT devices including phones, laptops, desktops, tablets, handhelds, and printers.
· Create and modify Distribution Groups by adding and removing users.
· Use Active Directory to grant user permission, reset passwords, and enable/disable accounts.
· Use Active Directory to give/ remove access to roles and groups.
· Create high quality procedure documentation for end users during deployments. Work with Tier 2 to make documentation as clear and concise as possible.
· Map appropriate printer and shared drives to employee computers.
80 Hours Cybersecurity Training (Government & Commercial)
Security Tools
Networking
Interpersonal Skills