KINGSLEY KWABENA ATADANA
Accra,Ghana
Summary
Detail-oriented IT Professional with over 10 years' experience in the IT/Telecoms industry. Expert in IT Operations protocols with proven history of leading shifts with excellent guidance and employee leadership. Comprehensive working understanding of enterprise network design operations and deployment. Excellent interpersonal skills with proven ability to effectively build teams in a multicultural and multidisciplinary environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Applications and Operations Manager
Nexans
09.2023 - Current
- Supporting Business to Electrify the Future by deploying modern and smart IT Solutions
- Set strategic goals and direction for the Information Systems department
- Microsoft Dynamics NAV ERP Management
- Cooperate Website Design and Management using Magnolia CMS
- Network and IT Systems Infrastructure Management
- Systems Security Management
- IT Systems Audit
- System Administration
- Incident Management
- General IT Support.
Technical Unit Head - Engineering
Comsys Ghana LTD
05.2020 - 08.2023
- Translated business strategy into technical strategy
- Planned network evolution to align latest technology to ensure business continuity
- High Level Metro/Backbone fiber planning and deployment
- Handled fiber Optic construction vendors and Contractors
- Maintained consumer-focused outlook and aided in delivering of IT projects
- Collaborated with department heads; Sales, Customer Care, accounts, and operations and act as advisor of all technologies involved with company
- Built quality assurance and data protection processes
- Conducted internal ISO audits in ISO 9001, ISO 20000 and ISO 27001
- Monitored KPIs and ensured alignment to Organizational performance
- Key member of the BCP and DR teams
- Budget Planning, allocations, and monitoring of projects to ensure productivity
- Trained new employees on proper protocols and customer service standards
- Observation of each employee's individual strengths and initiate mentoring program to improve areas of weakness
- Reduction of budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Implementation of innovative programs to increase employee loyalty and reduce turnover
- Assisted in the recruitment, hiring, and training of team members.
Assistant Access Network Manager
Comsys Ghana LTD
05.2016 - 04.2020
- In charge of Northern Sector (Upper East, Upper West, Northern Region, Brong Ahafo, Ashanti Region, Western and Central Region of Ghana) Operations and Engineers
- Responded to network outages and issues related to circuits, websites, vendors, and telecoms
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels
- Monitored networks and network devices to resolve technical problems quickly
- 4G Network design and Planning
- 4G Network deployment and Network Parameter/Feature Audit and recommendation
- Plan and design microwave Network for Enterprise client
- Management of major Projects
- Management of all installations
- Planned and supervised the siting of new POPs
- Planned of LAN networks
- Worked on Annual Budget for the Department
- Worked on Budgets for major Projects
- Handled Planning and Implementation of Projects
- Back-office support to field engineers
- Handled clients and backhaul issues
- Liaised with IP networks to troubleshoot and solve client issues
- Coordinated installation of client links
- Coordinated Access Network Projects
- Planning of COMSYS backbone links before deployment.
Network Engineer
Comsys Ghana LTD
01.2013 - 05.2016
- Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks
- Provided network support services for devices such as hubs, bridges, routers and other hardware
- Established robust infrastructure and data capacity for new applications and communication between sites
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools
- Integration of client/backbone circuits on core routers
- Budget Planning, allocations and monitoring of projects and products to ensure productivity
- Coordinate, evaluate and vet vendor design and plan to align with business strategies
- Coordinating with SCM with focus on quality and cost productive procurement
- Provide support to field engineers
- Handle clients and backhaul issues
- Liaise with IP networks to troubleshoot and solve client issues
- Coordinate installation of client links
- Coordinate Access Network Projects
- Planning of COMSYS backbone links before deployment
- Plan and optimize Radio Access Network for optimal performance
- RF Planning (New Towns and Fill-ins and indoor coverage)
- Efficient Resolution and tracking of Customer compliant.
Transmission Engineer
Comsys Ghana LTD
05.2011 - 12.2012
- Running of cable for LAN and WAN configurations
- Microsens Configuration
- RAN and configuration of Alvarion and Airpan wimax radios
- Installation of AIR4G Airspan Base stations
- Installation of Alvarion Wimax Base stations
- Cisco, D-link and Mikrotik router and switch configuration.
IT DESKTOP ENGINEER
Ghana TexStyles Limited (GTP)
10.2009 - 12.2010
- Network configuration and trouble shooting
- Server installations and domain setups for staff PCs
- Taking daily, weekly, and monthly backups
- Fixing minor hardware faults
- Antivirus installations
- Installation of Sun Systems ERP
- General maintenance of computers.
Education
MBA - Management Information Systems
Kwame Nkrumah University of Science And Technology
Kumasi - Ghana11.2024
Bachelor of Science - Computer Engineering
Kwame Nkrumah University of Science And Technology
Kumasi - Ghana04.2009
Senior High School Certificate - General Science
St. Peters Senior Secondary School
Nkwatia, Kwahu04.2004
Skills
- Project Management
- Cyber Security Professional
- IT Audit and Governance
- Problem Anticipation and Resolution
- Network Evolution and modernization
- Solutions architecture
- Excellent reporting and presentation Skills
- Microsoft Power BI
- Technical Risk assessment and Mitigation
- Department Oversight
- Basic SQL
- Microsoft Dynamic NAV 2009 ERP
- Microsoft tools (Word, Project, Visio, Excel, Power Point)
- ISO (9001)(20000)(27001) Lead Auditor
Certification
- PRINCE2 Foundation Certification AXELOS Global Best Practice Credential ID GR656259862KA
- ITIL Foundation – AXELOS GLOBAL License 5676711.20531048
- Certified in Cyber security (CC) (ISC)² License 1239096
- ISO/IEC 20000:2011 Lead Auditor – British Standards Institution (BSI) GROUP
- ISO/IEC 27001:2013 Lead Auditor – British Standards Institution (BSI) GROUP
- ISO 9001:2015 Lead Auditor – British Standards Institution (BSI) GROUP
- Mikrotik Networking Associate (MTCNA) License 1908NA2560
- Mikrotik Routing Expert (MTCRE) License 1908RE2585
Accomplishments
- Upgrade of Microsoft Dynamic NAV 2009 ERP to Microsoft 365 Business Central.
- Standardization of IT Room – Installation and configuration of Environmental Monitoring Systems for Temperature, Humidity, Dew, Water Leakage and AC Power.
- Network Segmentation – Successfully separating traffic to/from IT and OT devices.
- Successful deployment of Azure Stack HCI to host VMs for ERP, File Server and Office Automation Server.
- One Web Hub – Ghana Fiber backbone connectivity for 100Gbps capacity.
- Ghana GAS Project – WAN connectivity via Microwave and Fiber from Accra to Atuabo and Bokazo.
- 25km Fiber Backbone Project from Aboadze to Takoradi.
- Deployment of Type B redundancy (fiber) in Accra West and the Western Region of Ghana.
- GCAA Aviation Navigation School (ANS) Building LAN and Power Cabling for the Data Center.
- Takoradi Metro Fiber expansion (Covered over 50 clients).
- SSNIT WAN project nationwide.
- ECG LAN/WAN project Western Region.
- Rural Banks Network Infrastructure Design and Deployment.
- Airspan Air4G WiMAX BS installation and configuration nationwide.
- COMSYS backbone independency – Independent Backbones void of 3rd parties.
- GES wan project nationwide – Microwave/VSAT circuits provision
Professional Courses
- Managerial Leadership Skills Development – Management Development and Productivity Institute - Ghana
- Customer Relationship Management – University of Ghana Business School (UGBS)
- RF Planning – Radwin Telecom Company
- Work at Height - Gravity
- Mentum Planet Planning skills – Mentum Planet
- Feelings for Professionals – Provencal and Associates
- ITIL Foundation – GIMPA
- Project Management: Technical Projects – LinkedIn
- Project Management PMBOK 5TH Edition – Premier Trends
- Project Management PMBOK 6th Edition – Certified Ghana
- Telecom Project Management Professional – PM Consult
References
Available Upon request.
Training
- 1st Ghana Internet Conference – AITI Accra
- 2nd Ghana Internet Conference – AITI Accra
Languages
English
Native or Bilingual
Timeline
IT Applications and Operations Manager
Nexans
09.2023 - Current
Technical Unit Head - Engineering
Comsys Ghana LTD
05.2020 - 08.2023
Assistant Access Network Manager
Comsys Ghana LTD
05.2016 - 04.2020
Network Engineer
Comsys Ghana LTD
01.2013 - 05.2016
Transmission Engineer
Comsys Ghana LTD
05.2011 - 12.2012
IT DESKTOP ENGINEER
Ghana TexStyles Limited (GTP)
10.2009 - 12.2010
MBA - Management Information Systems
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Computer Engineering
Kwame Nkrumah University of Science And Technology
Senior High School Certificate - General Science
St. Peters Senior Secondary School
- PRINCE2 Foundation Certification AXELOS Global Best Practice Credential ID GR656259862KA
- ITIL Foundation – AXELOS GLOBAL License 5676711.20531048
- Certified in Cyber security (CC) (ISC)² License 1239096
- ISO/IEC 20000:2011 Lead Auditor – British Standards Institution (BSI) GROUP
- ISO/IEC 27001:2013 Lead Auditor – British Standards Institution (BSI) GROUP
- ISO 9001:2015 Lead Auditor – British Standards Institution (BSI) GROUP
- Mikrotik Networking Associate (MTCNA) License 1908NA2560
- Mikrotik Routing Expert (MTCRE) License 1908RE2585
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