Kingson Thoronka

• Reviewed and analyzed reports, records and directives to create Division CFO Engagement strategies
• Install solutions that will elevate work performance of employees and boost productivity
• Spearheaded initiatives such as leadership development, wellness programs and inclusion workshops, resulting in enhanced employee morale and productivity
• Executed and implemented continuous feedback mechanisms, ensuring employee voices were heard and acted upon, leading to higher levels of employee trust and commitment.
• Collaborated with diverse-cross functional teams while leveraging best practices to identify and implement enhancements to engagement

• Created strategic rollouts of targeted marketing campaigns of MDU buildings resulting in 87+ percent market penetration
• Responsible for educating team on competitive knowledge, promotional offerings, leading through influence and product differentials
• Increased overall property penetration rates throughout market via competitive discovery, contract review meetings and in field coaching
• Assessed training needs through performance gap analysis, client feedback and employee feedback
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Responsible for sales, customer experience, operational execution, financial performance and employee satisfaction for Freedom North Xfinity and Comcast stores
• Design, implement and delivers comprehensive effective training programs
• Work with team to ensure excellence in customer experience with every customer contact. Manages the performance and development of leadership
  staff
• Liaised between senior management and front-line team members to implement effective changes and revitalize market growth

Increased net RGU growth with limited employee turnover

• Consistently ranked amongst top stores in region. Achieving multiple awards for both sales and customer experience monthly and annually
• Successfully opened 3 Xfinity stores
• Drove eNPS and NPS launch within arket
• Collaborated with other regional leaders to grow and develop regional initiatives
• Motivate Representatives to achieve sales and compliance results; conducts both routine and unscheduled store audits. Works with team to ensure excellence in customer experience with every customer contact
• Work with cross functional teams to develop enterprise-based solutions

• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
• Coach, motivate, and train team of sales representatives
• Create store schedules and ensure that all stores are staffed appropriately
• Develop individualized personal performance plans with reps
• Conduct both routine and unscheduled store visits and account audits