Luella Jackson-Berry
Jackson,GA
Summary
Experience of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Results-driven in safety and security management. Expert in risk assessment, regulatory compliance enhancing workplace safety. Proven success in reducing incidents and improving team efficiency. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.
Overview
9
9
years of professional experience
Work History
Quality Manager/ Safety/Security Champion
DHL SUPPLY CHAIN
MCDONOUGH, GA
01.2022 - 10.2025
- Audit/verify production posting and release control batches
- Maintain quarterly Raw Materials Cycle Counts
- Prepare weekly/monthly MRP reports
- Verify Request for Pricing instructions for weekly production orders
- Maintain/update all department Standard of Operation Procedures
- Writes effective SOPs and WIs
- Maintain/update Quality training, Quality Product Plan Documents, Job Aids and WIs
- Conduct training of QA specifications as required
- Attend NORAM QA Regional meetings monthly
- Safety Incident Management
- Safety accident investigations
- 5 Whys in finding the root cause of problem
- Monthly safety meetings
- Certified in DOT/IATA/IMO regulations
- Familiarity with CT-PAT compliance
- Familiarity with Health, Safety & Environmental regulations-train employees on regulations
- ETQ trainer for Kimberly Clark network sites
- Ensure site has all needed processes properly documented, registered, and maintained in ETQ
- Attend DHL Monthly QA Champions call, Co Pack KPI Review meetings, Functional Leaders meeting weekly, Morning Connect with Leadership daily meetings
- Knowledgeable of warehouse operations and freight
- Direct Reports – 9
- Interim Manager in absence of Operations Manager for Co-Pack
- Familiarity with CT-PAT compliance
- Site Security-identify security gaps and devise appropriate preventative measures
- Train, and supervise on site security guards
- Lead the development and execution of emergency response plans and serve as the primary liaison with local law enforcement
- Accountable for management of the Quality Organizations
- Ensure site implements and maintains a training program
- Work with General Manager to schedule meetings and identify participants for QMS Management Review
- Lead internal audit program and participate as an internal auditor. Obtain training for internal audit team with Regional QA Manager
- Administer the CAPA program. Ensure reports are initiated, actioned, and effectively closed in a timely manner
- Work with site management to develop the Internal & External Communication Plan
- Work with site management to develop site-specific processes documenting how non-conforming product is handled
- Work with site management to ensure continual improvement initiatives are incorporated into the operation
- Work with site management to ensure calibrations are completed timely
- Work with site management to ensure a pest control program is implemented and executed
- Work with site management to ensure a sanitation program is implemented and executed
- Work with site management to ensure externally sourced goods and services meet requirements, suppliers and their respective outputs need to be assessed and evaluated
- Work with site management to ensure GxP impacting systems and equipment are validated
- Work with site management to ensure the building is maintained appropriately
- Understands how to handle regulated product, changes, and licensing
- Maintain positive and cooperative communication and collaboration with all levels of management, employees, Kimberly Clark, contractors and vendors
- Kimberly Clark / Consumer Sector, MCDONOUGH, GA
Quality Specialist/Safety Champion
DHL SUPPLY CHAIN / Distribution
MCDONOUGH, GA
09.2018 - 01.2022
- Knowledgeable of warehouse operations and freight
- Certified in DOT/IATA/IMO regulations
- Familiarity with CT-PAT compliance
- Familiarity with Health, Safety & Environmental regulations-train employees on regulations
- Accountable for management of the Quality Organizations
- Licensure for California 3PL as Designated Representative and more than 5 other states
- Primary drug representative accountable for meeting all state and licensing board regulations and is the Site Management Representative for governing bodies including supporting customer and regulatory body audits with DEA, Georgia Narcotics Drugs Agency, Food Drug Administration, Regulatory Affairs
- Lead and support site’s CAPA to support CAPA process, detail technical review and approval of the CAPA’s to ensure compliance to standard and effectiveness
- Recommend and initiate projects to resolve nonconforming issue(s), facilitate root cause analysis discussion using appropriate quality tools (5-Whys and or Fishbone Diagram) development corrective and preventative action
- Accountable for non-conforming product (hold, damages, scrap) processes in distribution center
- Develop and execute site quality strategy
- Oversee site’s training program and Quality Management Systems needed for QMS are effectively established, implemented, and maintained in accordance with standard and company’s policy and procedures
- Writes effective SOPs and WIs
- Handle customer impacting issues; prioritizing quality and compliance minded solutions that uphold the company and its standards
- Maintain positive and cooperative communication and collaboration with all levels of management, employees, customer, contractors and vendors
- Active Leadership Certified Coach in helping team navigate challenges and reach their full potential
- Maintenance and continuous improvement of the overall quality system, including management review, CAPA management, internal quality audits, quality self-assessments, change document control, and standard operating procedures/work instructions.
- Knowledge of Licensure/Regulatory Affairs for Distribution-ensures licenses are renewed and all supporting documents are submitted to Regulatory Affairs
- ISO 9001 certified and other compliance activities.
- Assist management in analyzing information and product specifications to determine regulatory compliance to products handled and services performed at site.
- Provide support on key regulatory, customer and 3rd party audits.
- In depth knowledge of OSHA requirements and regulations
- Point of contact for QA related issues/initiatives as needed.
- Develop, distribute and maintain regular management reports.
- Read and interpret technical documents and regulations including quality agreements and contracts
- Meet regulatory requirements relevant to their operations on a daily basis.
- Ensure customer service and business standards requirements are met daily.
- Plan, conduct, and act upon inspection processes – GEMBA; Standards Confirmation on a daily basis.
- Providing oversight to site management relative to regulatory and commercial requirements, in addition to managing risk exposure.
- 5 years of experience in Pharmaceutical regulated industry
- Bayer Pharmaceutical / Life Science Sector – MCDONOUGH, GA
Group Coordinator Lead Quality
DHL Supply Chain
McDonough, GA
04.2017 - 09.2018
- Conduct training for new associates.
- Maintain legible and accurate records or logs.
- Review documents prepared by members of the work group for accuracy and legibility.
- Report shortages, damages, and mis-shipments on appropriate forms and forward to appropriate party.
- Check contents of outbound freight as filed and assembled by warehouse personnel.
- Compare the quantity, quality, labeling, and address with customer’s order to ensure outgoing shipments are complete and correct.
- Communicate work practices, procedures, and methods to associates.
- Perform additional duties as assigned.
- Direct reports - 8
Production Line Lead
DHL Supply Chain
McDonough, GA
09.2016 - 04.2017
- Supervise production line to ensure production order are completed timely.
- Direct reports – 25 – 30 associates
- Monitor and track progress.
- Motivate team members to meet production goals.
- Enforce safety rules at all time.
- Keep careful inventories of parts.
- Check products for quality.
- Complete requisitions and orders as needed.
- Confer with management regarding production line issues and goals.
Education
BS Candidate - Early Childhood
Liberty University
Lynchburg, VA12-2017
MSW - undefined
Concordia College
West Lebanon, NH08-2006
Skills
- Quality Processes
- Risk Assessment
- Incident Investigation
- Regulatory Compliance
- Safety Training
- Security Training
- Active Leadership Training
- Hazmat Training
- Emergency Response
- Lean manufacturing
- Certified Auditor
- Emerging Leaders Program for North America-Graduate
- OMS Training
Timeline
Quality Manager/ Safety/Security Champion
DHL SUPPLY CHAIN
01.2022 - 10.2025
Quality Specialist/Safety Champion
DHL SUPPLY CHAIN / Distribution
09.2018 - 01.2022
Group Coordinator Lead Quality
DHL Supply Chain
04.2017 - 09.2018
Production Line Lead
DHL Supply Chain
09.2016 - 04.2017
MSW - undefined
Concordia College
BS Candidate - Early Childhood
Liberty University