Kingston James
Hyattsville,MD
Summary
IT Professional with hands on experience and a passion for solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
Housecall IT
11.2022 - Current
- Consulting and integrating hardware and software solutions for Congressional Offices to maximize efficiency and create seamless workflow.
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Handled delicate Member issues with care.
Member Support Representative
ID.me
05.2021 - 11.2022
- Provided high-quality administrative support via Zendesk
- Worked with company systems such as Live Support to ensure that members are getting accurate guidance.
- Improved customer satisfaction through care and seamless verification.
- Received and responded to multiple live chats while maintaining high productivity levels.
- Maintain high level of security during operation.
Concierge & Front Desk Manager
Kimpton Hotels and Restaurants
01.2018 - 05.2021
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and care.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Worked closely with guests, some VIP or celebrity, and always respected guests' privacy.
- Arranged for transportation to and from the airport, train station, and events for visitors upon request.
- Managed/Trained front and back of house staff.
Education
Some College (No Degree) -
Towson University
Baltimore, MDSkills
- Network & System Security
- Windows Command Line
- Zendesk SaaS Too
- Security Information Event Management (SIEM)
- Vulnerability Management
- Authentication & Access Control
- Cyber Operations
- TCP/IP / LAN/WAN
- High profile VIP client satisfaction
Certification
Comptia Security+
Timeline
IT Systems Administrator
Housecall IT
11.2022 - Current
Member Support Representative
ID.me
05.2021 - 11.2022
Concierge & Front Desk Manager
Kimpton Hotels and Restaurants
01.2018 - 05.2021
Some College (No Degree) -
Towson University
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