Kini Kaneakalau
Bakersfield,CA
Summary
Committed professional with substantial expertise in service coordination and warranty processing, ensuring meticulous record-keeping and process optimization to enhance operational efficiency.
Overview
19
19
years of professional experience
Work History
Service Advisor
EM Tharp
Bakersfield, California
08.2023 - Current
- Assisted customers with inquiries, providing accurate product information efficiently.
- Scheduled and confirmed service appointments using company software systems.
- Coordinated with technicians to ensure timely service completion and customer satisfaction.
- Maintained detailed records of customer interactions and service history.
- Communicated service recommendations based on vehicle inspections and customer needs.
- Streamlined service processes to enhance daily operational efficiency.
- Trained new staff on customer service protocols and company policies.
- Resolved customer complaints promptly, improving overall experience at EM Tharp.
Warranty Administrator
EM Tharp
Bakersfield, California
01.2014 - 08.2023
- Process warranty claims for various customer products and services.
- Evaluate documentation for accuracy and completeness in warranty submissions.
- Communicate with customers to clarify warranty coverage and address inquiries.
- Maintain detailed records of warranty claims in company database systems.
- Assist in training new staff on warranty policies and procedures.
- Review and update warranty guidelines to ensure compliance with regulations.
- Collaborate with cross-functional teams to improve customer service experience.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Resolved discrepancies in warranty coverage for customers.
- Followed up on payments for outstanding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Created detailed records of all customer interactions related to warranties and returns.
Cashier/AP&AR/Office Manager
EM Tharp
Bakersfield, California
03.2007 - 08.2014
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and selections.
- Handled cash, credit, and debit transactions securely.
- Provided training to new cashiers on procedures and systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Bakersfield College
Bakersfield, CASkills
- Customer service and support
- Product knowledge
- Appointment scheduling
- Service coordination
- Process improvement
- Warranty processing
- Effective communication
- Time management
- Team collaboration
Timeline
Service Advisor
EM Tharp
08.2023 - Current
Warranty Administrator
EM Tharp
01.2014 - 08.2023
Cashier/AP&AR/Office Manager
EM Tharp
03.2007 - 08.2014
High School Diploma -
Bakersfield College