KINISHA KEENE
Business Office Administrator
Douglasville,GA
Summary
Consistent business professional with strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Superior work ethic and 10 years of experience in business office environments. Established success improving efficiency, driving cost controls and increasing revenues.
Overview
8
8
years of professional experience
Work History
Payment Posting Specialist
Southern Dental Alliance
Kennesaw, GA
09.2022 - Current
- Managed all payments processing, invoicing and collections tasks.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Executed account updates and noted account information in company data systems.
- Maintained accounting ledgers by verifying and posting account transactions.
- Audited patient accounts for compliance with federal regulations.
- Analyzed billing reports for errors or discrepancies in payment postings.
Business Office Coordinator
Lithia springs Cosmetic and Family Dentistry
Lithia Springs, GA
12.2019 - 08.2021
- Excellent attention to detail, Strong analytical, organizational, time management, multi- tasking, and interpersonal communication skills.
- Oversaw insurance department activities, including timely claim filling,posting payments and resolving billing disputes in a timely manner.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
- Prepare and present financial arrangements and insurance options to meet both patient and practice needs.
- Managed accounts receivable aging reports as well as collections agency dashboards to efficiently manage company financial health.
Call Center Business Office Representative
D4C Dental Brands
Atlanta, GA
05.2016 - 08.2017
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Process and complete end of day closing reports for all offices
- Evaluated open accounts to look for 30/60/90 day past-due balances and pursue collection strategies.
- Received patient inquiries or complaints regarding account discrepancies and resolved issues in a timely manner.
- Participated in revenue cycle processes, working to maximize profitability and increase revenue.
Education
Associate of Science - Dental Assisting/Expanded Duties
Fortis College- Smyrna,GA
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
CPE Certificate of Time Management -
SNHU
CPE Certificate of Leaders Vs. Managers -
SNHU
Skills
- MS Office
- Adaptive team player
- Problem-solving abilities
- Customer relationship management
- Financial Coordinator
- Accounts receivable/Revenue cycle
- Credit and Collections
Timeline
Payment Posting Specialist
Southern Dental Alliance
09.2022 - Current
Business Office Coordinator
Lithia springs Cosmetic and Family Dentistry
12.2019 - 08.2021
Call Center Business Office Representative
D4C Dental Brands
05.2016 - 08.2017
Associate of Science - Dental Assisting/Expanded Duties
Fortis College- Smyrna,GA
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
CPE Certificate of Time Management -
SNHU
CPE Certificate of Leaders Vs. Managers -
SNHU
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