KINJII Y. SMITH
702 W. Nixon Dr. O’Fallon,Illinois
Summary
Administrative support and customer service experience focused on accuracy and timeliness. Skilled in handling customer interactions and coordinating support tasks. Demonstrated independence, rapid learning, and dependable performance under evolving demands.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Full-time Fulfillment Associate L1 (Inbound Stower)
Amazon Fulfillment Center
Edwardsville, IL
08.2026 - Current
- Employed one-item flow system to scan and update inventory for order fulfillment.
- Managed material transport to streamline workflow in a fulfillment center. with various equipment to improve efficiency in fulfillment center.
- Utilized North Star software to optimize item placement in storage pod locations.
- Operated forklift to ensure safe and efficient transportation of caged items in narrow aisles.
Facility Center Associate I, L1
Amazon Flex Vendor
Edwardsville, IL
03.2023 - 08.2026
- Managed daily inventory operations to maintain accurate stock levels.
- Conducted inventory management of inbound products to ensure proper storage in designated lanes.
- Unpackaged, counted, and stowed received products to ensure readiness for fulfillment.
- Stowed, packed, labeled, and loaded products onto pallets for shipment based on package size.
- Wrapped pallets to protect contents from damage while in transit. containing large boxed items to prepare for shipping.
- Implemented safety and compliance best practices to maintain a secure work environment.
- Participated in regular team meetings to discuss process improvements and updates.
Office Assistant/Receptionist/Counselor for Kindergarten-12 grades
Jackie Joyner Kersee Foundation (Internship/employment) employment
East St. Louis, IL
01.2022 - 04.2022
- Monitored and documented temperatures of children in before and after school programs to ensure health and safety protocols.
- Interacted with children to foster positive behavior changes in a supportive environment. to encourage positive behavior changes.
- Managed daily office operations and maintained organized filing systems.
- Coordinated meeting schedules and managed logistics for events, ensuring smooth execution and effective communication.
- Provided administrative support, including document copying, scanning, and supply ordering.
- Conducted research to assist in program development initiatives.
- Processed payments for JJK Foundation tuition and sports participants, maintaining accurate financial records and providing timely receipts.
- Greeted politicians, media reporters, and key donors before JJK Foundation events.
Rural Carrier Assistant
United States Postal Service
Granite City, IL
09.2019 - 01.2020
- Delivered and collected mail from curbside mailboxes using motorized USPS vehicle under diverse road and weather conditions.
- Managed daily route assignments, ensuring punctual deliveries across rural addresses.
- Utilized electronic scanner for processing parcels and express mail in residential and commercial areas.
- Sorted and organized mail magazines, ensuring timely delivery along designated routes.
- Checked outgoing mail pieces for accuracy, facilitating efficient loading onto delivery truck.
- Communicated with customers regarding mail services and inquiries while providing assistance with mail-related issues.
- Collected outgoing mail from customers and retrieved letters from boxes for processing, enhancing daily mail flow.
- Operated postal vehicles in compliance with safety regulations.
City Carrier Assistant
United States Postal Service
Belleville, IL
07.2018 - 10.2018
- Delivered and collected mail on foot or by USPS vehicle under various conditions.
- Sorted and distributed mail accurately to designated routes, maintaining delivery schedules.
- Organized packages in sequence for timely delivery to the correct addresses.
- Prepared mail for delivery by organizing and sorting items. for delivery in optimal order, facilitating on-time arrivals at recipient addresses.
- Utilized electronic scanner to track parcels, express mail, and route zones.
- Operated delivery vehicles safely, adhering to traffic regulations.
- Ensured compliance with postal regulations and safety standards consistently.
- Assisted customers with inquiries, ensuring timely resolutions and enhancing overall service experience.
Full-time Fulfillment Associate (ICQA)
Amazon Fulfillment Center
Edwardsville, IL
08.2016 - 09.2017
- Trained in ICQA processes within STL 6/7, performing cycle counts and bin counts to enhance inventory accuracy.
- Verified data accuracy entered into scanner prior to subsequent scans, ensuring reliable inventory tracking.
- Employed handheld scanners for tracking merchandise throughout fulfillment operations.
- Drove forklift to transport materials within the warehouse. and Kiva robots for product counting throughout fulfillment center.
- Operated material handling equipment to streamline product movement within the facility.
- Adhered to safety protocols while managing products and operating machinery.
Property Administrator
Healthcare Reit/Welltower (Account Temps)
St. Louis, MO
10.2015 - 11.2015
- Managed tenant communications, promptly addressing property-related inquiries to enhance tenant satisfaction.
- Processed service work orders for maintenance staff and third-party providers using Impak software, ensuring timely resolution of tenant issues.
- Conducted property inspections and documented findings for management review.
- Implemented property management software, streamlining administrative tasks and improving workflow efficiency.
- Updated service agreement information for multiple medical buildings in the Ohio region.
- Placed calls to companies to verify insurance certificates and update service information.
- Entered invoices into Docusphere for submission to accounts payable departments.
Shipping Clerk
Menasha Packaging (Office Team)
Pontoon Beach, IL
08.2014 - 01.2015
- Verified pallets staged in warehouse prior to shipment to ensure accuracy.
- Processed documentation for truckers to ensure accurate receipt of warehouse products before trailer loading.
- Confirmed proper loading of trailers by organizing paperwork on shipments prior to departure.
- Entered shipping orders into Pack Manager and Red Prairie software for forklift operational efficiency.
- Collaborated with logistics and technical teams to enhance tracking of outgoing and incoming shipments.
Office Assistant
Randstad (Union Station) Station
St. Louis, MO
04.2014 - 04.2014
- Checked names off the roster, ensured badge names were correct, and distributed materials and gift bags from sponsors to registered attendees.
- Prepared materials and information for attendee registration at teacher conferences.
- Facilitated collaboration by sharing updates and resources between departments.
Office Assistant
McCormick Baron (Office Team) Team
St. Louis, MO
12.2013 - 01.2014
- Managed daily office operations to ensure efficient workflow and productivity.
- Coordinated schedules and meetings for team members and clients effectively.
- Managed incoming calls, directing inquiries to appropriate staff efficiently.
- Ensured accurate tracking of daily rent collections by retrieving payments from a locked box and recording them in the database.
- Welcomed residents upon arrival and provided assistance in securely depositing their rent money orders.
- Created notices for residents with delinquent rent payments.
- Maintained office supplies and inventory levels to support operational needs.
- Supported office operations by preparing documents, filing, copying, and scanning.
Assistant Teacher
1st Lady’s Child Development Center & After School Program
East St. Louis, IL
03.2013 - 07.2013
- Organized and implemented engaging curricula to facilitate easy learning.
- Supported student learning through interactive educational games and activities.
- Implemented effective classroom management techniques to foster positive behavior.
- Supported the classroom teacher in managing pre-kindergarten children, enhancing engagement and learning during summer program.
- Fostered a positive classroom atmosphere to promote student comfort and engagement.
- Ensured children's safety during nap time, fostering a secure environment for rest and recovery.
- Promoted hygiene practices by demonstrating handwashing techniques and providing hygiene supplies.
- Prepared nutritious meals and snacks for classroom activities.
Housing Property Assistant Manager
The Housing Authority of East St. Louis
East St. Louis, IL
01.2003 - 09.2012
- Collected rent payments within first five business days and communicated with tenants regarding delinquencies.
- Maintained vacancy and move-in logs; utilized Tenmast software for tenant information management.
- Conducted annual inspections and managed move-in/move-out processes.
- Resolved tenant conflicts and ensured compliance with lease agreements.
- Served as liaison for meetings to resolve internal and external housing issues.
- Supervised office and staff operations during the transition period until the position was filled.
- Provided training for clients referred by the Department of Human Services for job eligibility.
- Performed basic IT maintenance and repairs in the absence of IT specialist.
Work Order Clerk
The Housing Authority of East St. Louis
05.1999 - 01.2003
- Processed work orders from tenants and staff via phone and two-way radio, ensuring timely response to maintenance needs.
- Entered maintenance requests into SB Client Manager software, generating and distributing work orders.
- Determined priorities of maintenance issues, categorizing them as emergencies, urgencies, or routine tasks.
- Closed work orders upon completion to maintain accurate records.
- Handled customer inquiries regarding order status, providing clear updates to enhance communication and satisfaction.
- Addressed and resolved complaints related to order processing and product quality, improving service reliability.
- Maintained database system for housing authority by processing and entering orders accurately.
Education
Bachelor of Science - Integrative Studies Degree w/focus Psychology and Sociology
Southern Illinois University of Edwardsville
Edwardsville, IL08-2022
Bachelor of Arts - Early Childhood Education
University of Phoenix Online
Phoenix, AZ01-2008
Associate of Applied Science - Psychology, Sociology
State Community College/Metropolitan Community College
East St. Louis, IL05-1998
Skills
- Prioritization and time management
- Communication effectiveness
- Process optimization
- Empowerment of employees
- Analytical problem-solving
- Critical thinking skills
- Collaborative teamwork
- Organizational proficiency
- Exceptional customer service
- Accurate data entry practices
- Relationship management with customers
- Resolution of conflicts
- Conflict resolution
- Data entry accuracy
- Background checks
Certification
St. Clair County School District in Illinois. Paraprofessional 1999-2015
Unemployment Gaps
Provided transportation for the elderly and family members to and from medical appointments, grocery stores, recreational centers, food pantries, and visits to family and friends.
Timeline
Full-time Fulfillment Associate L1 (Inbound Stower)
Amazon Fulfillment Center
08.2026 - Current
Facility Center Associate I, L1
Amazon Flex Vendor
03.2023 - 08.2026
Office Assistant/Receptionist/Counselor for Kindergarten-12 grades
Jackie Joyner Kersee Foundation (Internship/employment) employment
01.2022 - 04.2022
Rural Carrier Assistant
United States Postal Service
09.2019 - 01.2020
City Carrier Assistant
United States Postal Service
07.2018 - 10.2018
Full-time Fulfillment Associate (ICQA)
Amazon Fulfillment Center
08.2016 - 09.2017
Property Administrator
Healthcare Reit/Welltower (Account Temps)
10.2015 - 11.2015
Shipping Clerk
Menasha Packaging (Office Team)
08.2014 - 01.2015
Office Assistant
Randstad (Union Station) Station
04.2014 - 04.2014
Office Assistant
McCormick Baron (Office Team) Team
12.2013 - 01.2014
Assistant Teacher
1st Lady’s Child Development Center & After School Program
03.2013 - 07.2013
Housing Property Assistant Manager
The Housing Authority of East St. Louis
01.2003 - 09.2012
Work Order Clerk
The Housing Authority of East St. Louis
05.1999 - 01.2003
Bachelor of Science - Integrative Studies Degree w/focus Psychology and Sociology
Southern Illinois University of Edwardsville
Bachelor of Arts - Early Childhood Education
University of Phoenix Online
Associate of Applied Science - Psychology, Sociology
State Community College/Metropolitan Community College