Kinley Wilson
Nevada,MO
Summary
Dynamic customer service professional at Kitchen Essentials with a track record of excelling in relationship management and problem-solving. Expertise in fostering customer loyalty through effective communication and critical thinking. Notable achievements include enhancing customer satisfaction and driving repeat business by delivering knowledgeable and friendly service. Career goals focus on leveraging these skills to further elevate customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kitchen Essentials
Nevada, MO
07.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Developed strong customer relationships to encourage repeat business.
- Answered customers' questions and provided information on store procedures or policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Waitress
Emery's Truckstop
Deerfield , MO
10.2022 - 07.2024
- Developed positive relationships with regular customers through friendly conversation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Bachelor of Science - Biomedical Sciences
Missouri Southern State University
Joplin, MO05-2027
High School Diploma -
Nevada High School
Nevada, MO05-2024
Skills
- Team collaboration
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Critical thinking
- Collaborative learning
- Customer service
Affiliations
- MKEAP program at Missouri Southern State University
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Customer Service Representative
Kitchen Essentials
07.2024 - Current
Waitress
Emery's Truckstop
10.2022 - 07.2024
Bachelor of Science - Biomedical Sciences
Missouri Southern State University
High School Diploma -
Nevada High School