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KINSEY DUKE
Business Managment/ Marketing
Oceanside,CA
Summary
Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies. Adaptable approach to problem solving and passion for building and maintaining business relationships.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Office Manager
ALI AMIRI DDS
VISTA, CA
01.2020 - Current
- Maintained computer and physical filing systems
- Compared vendor prices and negotiated for optimal savings
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems
- Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office
- Invoicing
- Managed budgets, appointment scheduling, employee and event itineraries improve productivity
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Increased longevity of accounts by providing individualized customer service and developing relationships with customers
- Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers.
Front Office Lead
MOONLIGHT BEACH DENTAL
ENCINITAS, CA
05.2018 - 01.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Employee meeting leader
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Maintain production and collections
- Account receivables
- Invoicing
- Developed campaigns and specific marketing strategies
- Developed strategies to increase customer satisfaction.
- Came up with unique and innovative ideas for product branding
Insurance Coordinator
VIRGINIA COMMONWEALTH UNIVERSITY
RICHMOND, VA
09.2017 - 05.2018
- Acquired specific ICD, CPT and CDT codes correlating with patient medical treatment and clinical notes
- Processed 50-100 invoices each week and mailed documentation to clients to increase revenue
- Maintained high standards of customer service by building relationships with clients
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss by collaborating with carriers
- Generated accounts payable reports for management review to aid in financial and business decision making
Dental Assisting Instructor
CENTURA COLLEGE
RICHMOND, VA
03.2017 - 09.2017
- Teach and lecture upcoming dental assistant graduate students
- Planned demonstrations for students to expand upon lecture topics
- Monitored student growth and learning through hands-on activities and exams
- Implemented new educational techniques to boost student comprehension while reducing learning time
- Evaluated students' competencies through written assignments and examinations
Education
Bachelor of Arts - Business Administration; Marketing Specialty
Saint Leo University
Saint Leo, FL 01.2018 - Current
Skills
Creative
Invoicing
Administrative supportCustomer ServiceData EntryMultitaskingOffice ManagementPoliciesResearchCommunications management
Digital marketing
Scheduling
Time management
Promotional planning
Budgeting
Flexible & Adaptable
Expense reporting
Relationship building
Strategic Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Social Media Platforms
CRM softwares
RevenueCycle
Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Office Manager
ALI AMIRI DDS
01.2020 - Current
Front Office Lead
MOONLIGHT BEACH DENTAL
05.2018 - 01.2020
Bachelor of Arts - Business Administration; Marketing Specialty
Saint Leo University
01.2018 - Current
Insurance Coordinator
VIRGINIA COMMONWEALTH UNIVERSITY
09.2017 - 05.2018
Dental Assisting Instructor
CENTURA COLLEGE
03.2017 - 09.2017