Kinsey Helfrich
Specialist
Fort Collins,CO
Summary
Passionate & Purpose-Driven Community-centered program and events professional with 10+ years in wellness retail and community facing roles. Proven at developing partnerships, coordinating outreach events, and leading staff to deliver exceptional customer experiences; ready to translate that experience into strategic community engagement.
Overview
14
14
years of professional experience
Work History
Order Writer - Specialist
Whole Body Department
Fort Collins, Colorado
10.2022 - Current
- Managed on-hand stock, demand, and availability daily to ensure inventory accuracy.
- Tracked vendor orders while coordinating promotional needs and space allocations.
- Delivered exceptional customer service by addressing specific ailments and nutritional inquiries with in-depth product knowledge on supplements and vitamins to assist customers.
- Troubleshot ordering complications, and addressed store needs effectively.
Advanced Culture Champion
Whole Foods Market
Fort Collins, Colorado
03.2018 - Current
- Developed and implemented engaging community outreach programs focused on nutrition, movement, and social health.
- Led educational food system tours for school-age children through summer schools and camp programs.
- Organized and executed Bike-to-Work events to promote sustainable commuting.
- Championed fundraising drives for non-profit initiatives targeting nutrition, food systems, and social entrepreneurship.
- Planned volunteer opportunities and selected donation recipients for team member engagement programs.
- Celebrated team members' achievements and supported their professional growth.
Team Trainer
Specialty Department
Fort Collins, Colorado
10.2020 - 10.2022
- Trained new staff on proper cheese handling and effective customer service techniques.
- Safely processed and stored thousands of pounds of high-quality cheese.
- Conducted tastings and events to engage customers with new products.
- Developed promotional displays to showcase seasonal cheese offerings.
- Handled customer complaints professionally to ensure satisfaction.
Team Trainer
Customer Service - E-Commerce Department
Fort Collins, Colorado
12.2017 - 10.2020
- Piloted onboarding and training for first 100 E-Commerce team members during pandemic.
- Managed onboarding processes while upholding recommended safety practices and demonstrating flexibility.
- Developed standard operating procedures for support team to enhance business functions.
- Disseminated rapidly changing information across a dynamic team environment.
- Delivered exceptional customer service to set performance standards for in-training team members.
- Maintained positive attitude with patience and humor in challenging situations.
Co-Founder & Coach
Berthoud Loveland Area Swim Team (B.L.A.S.T.)
Loveland, CO
05.2011 - 08.2017
- Organized seasonal swim programs for up to 85 children of varying ages.
- Provided hands-on swim instruction to develop skills and confidence.
- Delivered competitive coaching for elite athletes to enhance performance.
- Fostered long-term athletic success through tailored training plans.
- Cultivated community relationships to support youth engagement in sports.
- Created inclusive environments for families and children excluded from school sports.
- Managed parent relationships to maintain open communication and collaboration.
- Coordinated travel competitions for young athletes, ensuring smooth logistics.
Education
Bachelor of Science - Psychology
Colorado State University
Fort Collins, CO12-2017
Bachelor of Arts - Sociology
Colorado State University
Fort Collins, CO12-2017
High School Diploma -
Loveland High School
Loveland, CO05-2013
Skills
- Community Engagement
- Process Optimization
- Staff Training & Mentoring
- Client Education & Support
- Event Planning
- Inventory Management
- Nutrition Knowledge
- Herbalism Knowledge
- Childhood Development Knowledge
- Competitive Athletic Coaching
- Creative Problem Solving
- Public Speaking
- Event Hosting
- Program Piloting
- Community Outreach
- Team Leadership
- Effective Communication
- Partnership Development
- Public Relations/Sensitivity Training
- Nonprofit Experience
- Donation Management
- Money Management
- Cash Office
- Manual Labor Experience (lots)
- Ranching Experience
- Hospitality Expert
References
References available upon request.
Timeline
Order Writer - Specialist
Whole Body Department
10.2022 - Current
Team Trainer
Specialty Department
10.2020 - 10.2022
Advanced Culture Champion
Whole Foods Market
03.2018 - Current
Team Trainer
Customer Service - E-Commerce Department
12.2017 - 10.2020
Co-Founder & Coach
Berthoud Loveland Area Swim Team (B.L.A.S.T.)
05.2011 - 08.2017
Bachelor of Science - Psychology
Colorado State University
Bachelor of Arts - Sociology
Colorado State University
High School Diploma -
Loveland High School
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