Hi, I’m
Kinsey Helfrich
Fort Collins,CO
Summary
Passionate & Purpose-Driven Community-centered program and events professional with 10+ years in wellness retail and community facing roles. Proven at developing partnerships, coordinating outreach events, and leading staff to deliver exceptional customer experiences; ready to translate that experience into strategic community engagement and sponsorship development for Thompson Rivers Parks and Recreation.
Overview
14
years of professional experience
Work History
Whole Foods MarketFort Collins, Colorado
Advanced Culture Champion
03.2018 - Current
Job overview
- Developed and implemented engaging community outreach programs focused on nutrition, movement, and social health.
- Led educational food system tours for school-age children through summer schools and camp programs.
- Organized and executed Bike-to-Work events to promote sustainable commuting.
- Championed fundraising drives for non-profit initiatives targeting nutrition, food systems, and social entrepreneurship.
- Planned volunteer opportunities and selected donation recipients for team member engagement programs.
- Celebrated team members' achievements and supported their professional growth.
Whole Body DepartmentFort Collins, Colorado
Order Writer - Specialist
10.2022 - Current
Job overview
- Managed on-hand stock, demand, and availability daily to ensure inventory accuracy.
- Tracked vendor orders while coordinating promotional needs and space allocations.
- Delivered exceptional customer service by addressing specific ailments and nutritional inquiries with in-depth product knowledge on supplements and vitamins to assist customers.
- Troubleshot ordering complications, and addressed store needs effectively.
Specialty DepartmentFort Collins, Colorado
Team Trainer
10.2020 - 10.2022
Job overview
- Trained new staff on proper cheese handling and effective customer service techniques.
- Safely processed and stored thousands of pounds of high-quality cheese.
- Conducted tastings and events to engage customers with new products.
- Developed promotional displays to showcase seasonal cheese offerings.
- Handled customer complaints professionally to ensure satisfaction.
Customer Service - E-Commerce DepartmentFort Collins, Colorado
Team Trainer
12.2017 - 10.2020
Job overview
- Piloted onboarding and training for first 100 E-Commerce team members during pandemic.
- Managed onboarding processes while upholding recommended safety practices and demonstrating flexibility.
- Developed standard operating procedures for support team to enhance business functions.
- Disseminated rapidly changing information across a dynamic team environment.
- Delivered exceptional customer service to set performance standards for in-training team members.
- Maintained positive attitude with patience and humor in challenging situations.
Berthoud Loveland Area Swim Team (B.L.A.S.T.)Loveland, CO
Co-Founder & Coach
05.2011 - 08.2017
Job overview
- Organized seasonal swim programs for up to 85 children of varying ages.
- Provided hands-on swim instruction to develop skills and confidence.
- Delivered competitive coaching for elite athletes to enhance performance.
- Fostered long-term athletic success through tailored training plans.
- Cultivated community relationships to support youth engagement in sports.
- Created inclusive environments for families and children excluded from school sports.
- Managed parent relationships to maintain open communication and collaboration.
- Coordinated travel competitions for young athletes, ensuring smooth logistics.
Education
Colorado State University
Bachelor of Science from Psychology
12-2017
Colorado State University
Bachelor of Arts from Sociology
12-2017
Loveland High School
High School Diploma
05-2013
Skills
- Community Engagement
- Process Optimization
- Staff Training & Mentoring
- Client Education & Support
- Event Planning
- Inventory Management
- Nutrition Knowledge
- Herbalism Knowledge
- Childhood Development Knowledge
- Competitive Athletic Coaching
- Creative Problem Solving
- Public Speaking
- Event Hosting
- Program Piloting
- Community Outreach
- Team Leadership
- Effective Communication
- Partnership Development
- Public Relations/Sensitivity Training
- Nonprofit Experience
- Donation Management
- Money Management
- Cash Office
- Manual Labor Experience (lots)
- Ranching Experience
- Hospitality Expert
- Acrylic & Multimedial Art
- Urban Gardening
Affiliations
- Volunteer with Friends of Lackota Animal Sanctuary
- Teach swim lessons and swim clinics with local families & athletes
- Team Member Volunteer Program trip to Costa Rica to visit micro-loan recipients, an international agriculture University, and work on local community center restoration
- Home Gardening & Chicken Keeping
- Community babysitter - always helping out with kids
- Camping all over the US and Iceland with my husband
- Participating in Northern Colorado's many events and activities
- Spending time with my parents & in-laws who are local teachers, healthcare workers, and business owners
- Building & nurturing the success and wellness of my little "village" (family & chosen family)
References
References available upon request.
Personal Information
Education and Training
other,other,other
Timeline
Order Writer - Specialist
Whole Body Department
10.2022 - Current
Team Trainer
Specialty Department
10.2020 - 10.2022
Advanced Culture Champion
Whole Foods Market
03.2018 - Current
Team Trainer
Customer Service - E-Commerce Department
12.2017 - 10.2020
Co-Founder & Coach
Berthoud Loveland Area Swim Team (B.L.A.S.T.)
05.2011 - 08.2017
Colorado State University
Bachelor of Science from Psychology
Colorado State University
Bachelor of Arts from Sociology
Loveland High School
High School Diploma