CURTLEY JACK
Brooklyn,NY
Summary
Experienced school culture and youth development professional with 10 years in program development and community engagement across Brooklyn. Developed and coordinated schoolwide initiatives while fostering relationships with families, vendors, and community partners. Focused on enhancing connections between schools and their communities to create impactful experiences for students.
Overview
9
9
years of professional experience
Work History
Culture Associate
Ascend Charter School
Brooklyn, New York
01.2025 - Current
- Coordinated school-wide events and engagement activities, boosting student participation and community connection.
- Fostered positive, inclusive, structured environment for K-4 students, enhancing school culture initiatives.
- Partnered with teachers and leadership to implement interventions supporting student behavior, attendance, and social-emotional development.
- Delivered classroom coverage and instructional support for K-4 students, reinforcing lesson plans and ensuring learning continuity.
Program Director
World Explorers
Brooklyn, New York
06.2022 - 01.2025
- Oversaw project planning and execution, balancing multiple priorities while meeting deadlines and quality standards.
- Directed daily operations and team performance, achieving efficient execution of programs and organizational objectives.
- Managed staff recruitment, training, scheduling, and performance to enhance operational excellence and team success.
- Developed strong stakeholder relationships and implemented process improvements to enhance engagement, efficiency, and overall program impact.
- Collaborated with stakeholders to align programs with organizational goals, fostering strategic partnerships.
- Cultivated partnerships with local organizations to enrich program offerings.
- Oversaw budget planning and resource allocation for multiple projects simultaneously.
Quality Assurance Specialist
Bank Of America (Sharp Decisions)
New York, New York
01.2021 - 05.2022
- Conducted quality assurance reviews ensuring accuracy, compliance, and consistency of case handling and operational processes, enhancing service reliability in a high-volume financial services environment.
- Collaborated with operations and leadership teams to enhance workflow efficiency, reduce errors, and improve service quality standards.
- Audited team performance and customer interactions, identifying trends and gaps to drive targeted process improvements.
- Documented findings and insights, supporting training initiatives that reinforced team adherence to policies and procedures.
Site Supervisor
World Explorers
Brooklyn, New York
06.2017 - 01.2021
- Oversaw project planning and execution, prioritizing tasks to consistently meet deadlines and uphold quality standards.
- Directed daily operations and team performance, ensuring efficient execution of programs, services, and organizational objectives.
- Managed staff recruitment, training, and scheduling to enhance operational excellence and ensure team success.
- Cultivated stakeholder relationships and implemented process improvements to increase engagement and enhance program impact.
Education
IBM UX Design Certificate -
01-2026
Google IT Certificate -
01-2020
Some College (No Degree) - Business Management
Medgar Evers College
BrooklynSkills
- Program & Operations Management
- Project Coordination
- Program development
- Process Improvement
- Stakeholder Engagement
- Community Engagement
- Data Analysis
- Training & Development
- Team Leadership
- Communication
- Stakeholder engagement
- Community Engagement
Timeline
Culture Associate
Ascend Charter School
01.2025 - Current
Program Director
World Explorers
06.2022 - 01.2025
Quality Assurance Specialist
Bank Of America (Sharp Decisions)
01.2021 - 05.2022
Site Supervisor
World Explorers
06.2017 - 01.2021
IBM UX Design Certificate -
Google IT Certificate -
Some College (No Degree) - Business Management
Medgar Evers College