Heidi McAlvey
Member Service Associate
Summerville,United States
Summary
Detail-oriented professional with extensive experience in operations, coordination, and people-centered support across agriculture, retail, education, healthcare, and corrections. Successfully managed day-to-day operations of a 550-acre farm for 17 years, developing strong planning, documentation, problem-solving, and leadership skills. Currently delivers high-volume customer service and accurate financial handling at Costco, with additional experience in tutoring, substitute teaching, CNA work, and correctional environments. Holds a Bachelor's degree in Social Work, Motivational Interviewing certification, and a strong foundation in event planning, group instruction, record management, and technology-based workflows.
Overview
20
20
years of professional experience
Work History
Member Service Associate
Costco
02.2025 - Current
- Delivers high-volume member support in a fast-paced environment, resolving account, payment, and service issues with professionalism and accuracy.
- Manages cash, credit, and electronic transactions while maintaining strict adherence to financial controls and confidentiality standards.
- Verifies member information, updates records, and ensures accurate documentation across multiple systems.
- Responds to member inquiries with empathy and clear communication, escalating complex issues appropriately.
- Collaborates with team members and supervisors to ensure service delivery and issue resolution.
- Adapts quickly to changing policies, procedures, and member needs.
Owner and Operations Manager
McAlvey Family Agricultural Enterprise
03.2006 - 01.2024
- Directed all operational, financial, and administrative aspects of a multi-function small business operating on long-term and seasonal timelines.
- Managed budgeting, bookkeeping, expense tracking, invoicing, and financial reporting to maintain business sustainability.
- Coordinated schedules, logistics, vendors, and external partners while meeting strict deadlines and regulatory requirements.
- Maintained detailed records and documentation for compliance, audits, and operational review.
- Served as primary point of contact for buyers and service providers, resolving issues and maintaining long-term professional relationships.
- Responded to unexpected disruptions by assessing risk, prioritizing tasks, and implementing corrective action independently.
- Balanced strategic planning with hands-on execution while maintaining accountability without direct supervision.
Domestic Violence Shelter Intern
EVE Inc.
01.2020 - 04.2020
- Supported survivors through intake, documentation, referrals, and resource coordination.
- Practiced trauma-informed communication and maintained confidentiality.
Youth Services Intern
Peckham Industries
01.2019 - 03.2019
- Worked with underserved youth to support academic success, job readiness, and personal development.
- Assisted with programming, activities, and individualized support plans.
Supplemental Instruction Leader and Tutor
Montcalm Community College Math and Science Department
08.2017 - 12.2017
- Led group tutoring and academic support sessions for student in math and science courses.
- Provided individualized guidance to help students improve study skills, comprehension, and academic confidence.
- Communicated complex information clearly and adapted instruction to different learning styles.
Certified Nursing Assistant
Masonic Pathways
09.2016 - 11.2016
- Provided direct care and support to patients, assisting with daily needs while maintaining dignity and safety.
- Followed care plans and documented observations accurately.
- Communicated effectively with healthcare staff and patients' families.
Substitute Teacher
Fellowship Baptist Academy
08.2013 - 05.2016
- Implemented lesson plans and maintained classroom structure to ensure continuity of instruction across grade levels.
- Adapted quickly to new environments, managing classroom behavior while meeting diverse student needs.
- Communicated clearly with students, teachers, and administrators to support daily operations.
- Documented attendance, activities, and student concerns accurately for follow-up by permanent staff.
Correctional Officer
Michigan Department of Corrections
10.2006 - 05.2007
- Maintained safety, structure, and clear communication in a high-stress, highly regulated environment.
- Documented incidents accurately and followed established procedures and protocols.
- De-escalated tense situations while maintaining professionalism and boundaries.
Education
Bachelor of Science - Social Work
Spring Arbor University
Spring Arbor, MI05-2021
Associate of Science - Science And Arts
Montcalm Community College
Sidney, MI 05.2001 -
Skills
Care Coordination & Client Support
Motivational Interviewing
Intake & Screening
Program & Operations Management
Documentation & Record Keeping
Budgeting & Bookkeeping
Scheduling & Workflow Management
Customer Service
Computer Literacy & Typing Skills
Event Planning
Problem-Solving & Critical Thinking
Accountability & Reliability
Accomplishments
- Completed basic and advanced Motivational Interviewing training provided by a certified MINT instructor in 2019.
Timeline
Member Service Associate
Costco
02.2025 - Current
Domestic Violence Shelter Intern
EVE Inc.
01.2020 - 04.2020
Youth Services Intern
Peckham Industries
01.2019 - 03.2019
Supplemental Instruction Leader and Tutor
Montcalm Community College Math and Science Department
08.2017 - 12.2017
Certified Nursing Assistant
Masonic Pathways
09.2016 - 11.2016
Substitute Teacher
Fellowship Baptist Academy
08.2013 - 05.2016
Correctional Officer
Michigan Department of Corrections
10.2006 - 05.2007
Owner and Operations Manager
McAlvey Family Agricultural Enterprise
03.2006 - 01.2024
Associate of Science - Science And Arts
Montcalm Community College
05.2001 -
Bachelor of Science - Social Work
Spring Arbor University