Lorena Rodriguez
El Paso
Summary
Analytical and collaborative professional with expertise in patient care coordination and individualized care planning. Leverages strong communication and organizational skills to enhance continuity of care and improve patient outcomes. Experienced in managing complex caseloads, applying problem-solving approaches to optimize care processes and support patient needs.
Overview
11
11
years of professional experience
Work History
Case Manager
Bee Mindful Behavioral Health
El Paso
10.2025 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Facilitated client intake assessments and developed personalized care plans.
- Coordinated with multidisciplinary teams to ensure comprehensive treatment for clients.
- Monitored client progress through regular follow-ups, adjusting care strategies to enhance client outcomes.
- Provided crisis intervention support to clients facing acute mental health challenges, stabilizing situations and facilitating access to necessary resources.
- Maintained accurate and confidential client records in compliance with HIPAA regulations.
- Educated clients and families on available resources and treatment options, empowering them to make informed decisions about care.
- Advocated for clients' needs in healthcare settings to ensure appropriate access to services.
- Collaborated with community organizations to enhance service delivery for clients.
Care Coordinator
La Mente Behavioral Health
09.2023 - 05.2025
- Coordinated client care plans, ensuring adherence to treatment protocols and timely execution of services.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Developed customized care plans in collaboration with patients to assess needs and enhance individualized care.
- Supported patients and families with care plans, resources, and referrals.
- Coordinated communication between clinicians, staff, and external providers.
- Monitored client progress, documenting outcomes to facilitate ongoing adjustments and support.
- Educated clients on available resources and services to promote informed decision-making regarding mental health care.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Personal Assistant
Alchemy Karate Academy
02.2023 - 09.2023
- Managed bill payments, deposits, and office supply inventory to ensure seamless office operations.
- Supported after-school program by preparing meals and facilitating activities for children.
- Organized training materials and maintained inventory of supplies.
Front Desk Associate
Frontier Roofing Supply
02.2017 - 08.2017
- Processed payments and confirmed reservations to ensure smooth customer transactions.
- Trained new hires on front desk operations to enhance service quality and efficiency.
- Greeted customers and managed front desk operations at a roofing supply company.
- Assisted customers with product inquiries and order placement efficiently.
- Coordinated delivery schedules with warehouse staff for timely service.
Server
Great American Steakhouse
01.2015 - 02.2017
- Provided customer service while processing POS transactions, ensuring efficient transactions and positive customer experiences.
- Upsold menu items, contributing to increased sales and enhanced customer satisfaction.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments to maximize efficiency and guest satisfaction.
- Assisted in training new staff on restaurant policies and service standards.
Personal Assistant / Secretary
El Paso Roofing Co
08.2017 - 08.2022
- Coordinated scheduling, correspondence, and office organization to support executives effectively.
- Streamlined scheduling for roofing projects and contractor appointments to enhance workflow.
- Coordinated communication between roofing teams and clients for project updates.
- Managed contractor/vendor projects and supervised staff operations to ensure project alignment.
- Achieved promotion to leadership role within 6 months due to exceptional contributions.
- Organized office supplies and maintained inventory for smooth operations.
Education
Bachelor of Arts - Psychology
University of Texas At El Paso
El Paso, TX01-2022
High School Diploma -
Montwood High School
El Paso, TX01-2012
Skills
- Care Coordination & Client Support
- Case management
- Patient care coordination
- Patient assessment
- Patient documentation
- Patient education
- Patient relations
- HIPAA compliance
- Patient confidentiality
- Patient confidentiality and data security
- Insurance verification
- Follow-up care
- Appointment scheduling
- Bilingual: English & Spanish
Timeline
Case Manager
Bee Mindful Behavioral Health
10.2025 - Current
Care Coordinator
La Mente Behavioral Health
09.2023 - 05.2025
Personal Assistant
Alchemy Karate Academy
02.2023 - 09.2023
Personal Assistant / Secretary
El Paso Roofing Co
08.2017 - 08.2022
Front Desk Associate
Frontier Roofing Supply
02.2017 - 08.2017
Server
Great American Steakhouse
01.2015 - 02.2017
Bachelor of Arts - Psychology
University of Texas At El Paso
High School Diploma -
Montwood High School