Kinsey Sandford
Akron,OH
Summary
Proven leader with extensive experience at Starbucks, adept in customer service, problem-solving and team building. Excelled in enhancing store operations and team performance through effective communication and mentorship. Demonstrated success in budgeting and vendor management, significantly improving customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager
Starbucks
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partner.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed partners successfully in fast-paced environment through proactive communication and positive feedback.
Shift Manager
Starbucks
11.2021 - 03.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Barista
Target
07.2020 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Representative
Ally M Boutique
07.2018 - 07.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Creative Design Director
Human Unlimited
09.2015 - 07.2018
- Enhanced user experience on company websites through thoughtful design elements that focused on usability while maintaining aesthetic appeal.
- Evaluated market trends and competitors'' strategies to inform creative direction for new product launches.
- Optimized internal resources by reallocating staff based on project needs, increasing overall team effectiveness and reducing costs.
- Oversaw all aspects of creative projects from conception to final execution, ensuring consistent brand messaging across channels.
Shift Manager/Barista Trainer
Starbucks
05.2010 - 09.2015
- Developed strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained new employees
- Improved overall team performance by coaching
- Leaning into team dynamic and taking constructive coaching from my store manager and applying it to the store and team function
- developed proper cash handling skills
Education
Associate of Arts - Graphic Design
Kent State University
Kent, OH05-2016
High School Diploma -
Green High School
Green, OH06-2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Vendor Management
- Communication
- Cash Handling
- Self Starter
- Painting
- Drawing
- Lithography
- Logistics
- Budgeting
- Social Media
- Product Marketing
Timeline
Store Manager
Starbucks
07.2023 - Current
Shift Manager
Starbucks
11.2021 - 03.2023
Barista
Target
07.2020 - 11.2021
Sales Representative
Ally M Boutique
07.2018 - 07.2020
Creative Design Director
Human Unlimited
09.2015 - 07.2018
Shift Manager/Barista Trainer
Starbucks
05.2010 - 09.2015
Associate of Arts - Graphic Design
Kent State University
High School Diploma -
Green High School
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