Kinsha Hughes
Madison,MS
Summary
Accomplished Rural Mail Carrier at USPS with expertise in route planning and exceptional dependability. Enhanced customer satisfaction by achieving 99% on-time delivery rates. Skilled in safe driving and package handling, with a proven track record of maintaining confidentiality and accuracy. Adept at fostering strong customer relationships through effective communication and service excellence.
Overview
4
4
years of professional experience
Work History
Rural Mail Carrier
USPS
Pearl, MS
06.2022 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Secured and properly stored packages for delivery to eliminate damage risks.
Delivery Driver
Spark
Madison
05.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Education
Certificate - CDL
CRW TRUCK DRIVING
Jackson Ms 02.2024
Diploma
Forest High
Forest, MS05.2008
Skills
- Dependability
- Load balancing
- Observation
- Prioritization
- Mail distribution
- Route planning
- Package handling
- Safe driving
- Hand-eye coordination
- Vehicle maintenance
- Postal regulations
- Scheduling flexibility
- Vehicle inspection
- Sorting mail
- Address verification
- Mail-sorting and delivery sequence
- Route navigation
- Delivery records
- Route deliveries
Timeline
Rural Mail Carrier
USPS
06.2022 - Current
Delivery Driver
Spark
05.2021 - Current
Certificate - CDL
CRW TRUCK DRIVING
Diploma
Forest High