My goal is to secure a position within this company that is challenging and rewarding. This will allow me to grow and utilize my skills to promote my team as a whole within my department.
Creating daily reports, team routines, distributing work, balancing work loads, & handling escalations
Collaborating with other teams to make our client experience better and measuring operational risk
Research inquiries and resolve issues, review invoices, modify payments
Reconcile ledgers and portfolios while working on several reports, wire transfers, and report discrepancies
Detail oriented, client focused, while maintaining 100% quality and accuracy while adhering to strenuous deadlines
Mortgage Loan Analyst
PNC Bank
12.2016 - 06.2019
Responsible for FHA, Home Equity
and Conventional refinance and purchase transactions
Examined Sales Contracts, Appraisals, Flood
Insurance, Homeowner’s Insurance, invoices & addendums
for accuracy and to clear outstanding conditions to meet quality assurance guidelines
Examined
residential loan documents, titles, liens, insurance policies, county and state tax certificates to ensure they
were clear
Evaluated the credit decisions accuracy based on policies established by each program guideline
Manage multiple systems and programs to verify employment and send documents to vendors
Reconcile loans, send the wires to the title company, review funding documents & fund the loan
Execute Rush Closings in a timely & accurate manner while managing dual pipelines.
DIGITAL RISK/ Mortgage Loan Closer
Home Equity
05.2015 - 10.2016
And
Conventional refinance and purchase transactions
Reviewed payoffs, insurance policies, invoices, and title
policies for accuracy and to ensure the loan was in compliance
Examined Flood Insurance policies, Homeowner’s policies for
Completed Verification of Employment for borrowers
Utilize multiple systems and programs to send closing packages to vendors
Balance each loan, send the wires to the title company, & fund the loan.
Fraud Claim Specialist
CITIBANK
09.2014 - 04.2015
Assisted customers in the beginning steps
of filing a fraud claim and updating existing fraud claims with new information
Monitored accounts with suspicious activity, reviewed spending habits, and locations
Contacted customers
to confirm activity on revolving credit accounts and processed fraud claim forms
Maintained practices to
secure and guard accounts and reduce fraud against customers in our organization.
Mortgage Loan Processor
CITIBANK
10.2012 - 08.2014
Processed applications for purchases and
refinancing loans along with preparing documents for closings for conventional and government loans
Requested and reviewed disclosures, tax returns, paycheck stubs and bank statements to ensure accuracy
Ordered & reviewed appraisals, credit reports, HUD-1, flood certificates, title commitments and tax
certificates for any possible problems before submitting the loan applications to our Senior Underwriters
Reviewed applications, assets, and documents to evaluate the risk involved with the loan.
CLERK OF COURT/ Operations Support Aide
05.2005 - 10.2012
Reviewed documents
and responded to requests from Probation Officers and State Attorney’s regarding cases awaiting trial while
adhering to agency requirements and tight deadlines
Processed probation and modification orders along with affidavits & issued felony warrants
Recorded satisfactions, liens, official documents, & court pleadings
Assisted customers in person & over the phone with escalated issues.