Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kinshasa Felix

Orlando,FL

Overview

11
11
years of professional experience

Work History

Claims Processor/Data Entry

Ranstad Staffing Service
07.2022 - 04.2024
  • It was a contract job where I would assist the acts on behalf of an insurance company and be responsible for investigating and settling customer claims
  • Responsible for reviewing insurance claims and ensuring that they are accurate and complete
  • As a claims specialist I would also work with insurance companies to resolve any claims that are disputed
  • I was also responsible for entering data into different computer databases, manage and maintain effective record keeping

Technical Support Specialist (Remote)

Asurion
08.2021 - 06.2022
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel
  • Processed claims of devices met requirements and if customer had insurance
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
  • Documented repair processes and helped streamline procedures for future technical support actions
  • Updated and processed programming changes, equipment upgrades and customer and billing information
  • Assisted customers with various types of technical issues via email, live chat and telephone
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

OB Financial Service

WFH banking customer service
03.2020 - 07.2021
  • I was working as a third party with a bank
  • Where I would help customers with transactions that they didn't authorize or canceling cards, or closing accounts etc

Pharmacist Help Desk & Billing

Optum Now
12.2012 - 05.2019
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Maintained strong call control and quickly worked through scripts to address problems
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Employed effective selling, listening and negotiation skills while communicating with customers
  • Educated clients on their insurance benefits and provided demonstrations, also handled their billing payments for their copay with insurance
  • Communicated with prescribers and agents to obtain refill authorizations
  • Reported prescription errors to pharmacist on duty to support quality

Education

High school diploma -

Sunshine High School
Orlando, FL
06.2016

Skills

Payroll Software Expertise Employee benefits administration Payroll ManagementTime and Attendance Systems Empathy and patienceRemote SupportTicket managementEscalation HandlingTraining and OnboardingCRM software expertiseNetwork AdministrationSoftware Maintenance Customer SupportSoftware InstallationSoftware DevelopmentSystem ConfigurationOnline Chat SupportHardware and Software Repair Customer Service Problem-SolvingTime Management Attention to Detail

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Claims Processor/Data Entry

Ranstad Staffing Service
07.2022 - 04.2024

Technical Support Specialist (Remote)

Asurion
08.2021 - 06.2022

OB Financial Service

WFH banking customer service
03.2020 - 07.2021

Pharmacist Help Desk & Billing

Optum Now
12.2012 - 05.2019

High school diploma -

Sunshine High School

Similar Profiles

CREATE PROFILE
Kinshasa Felix