Kinsley Graham

Work History

Passenger Service Agent

Airport Terminal Services Inc

Nashville, TN

04.2022 - 07.2023

Checked in passengers, assigned seats, and issued boarding passes.
Greeted passengers and assisted with their inquiries.
Verified identification of passengers for security purposes.
Weighed luggage and collected fees for excess baggage.
Answered customer questions regarding flight information, airport amenities, and travel regulations.
Assisted customers with reservations, cancellations, and rebooking flights as needed.
Processed ticket refunds for cancelled or delayed flights.
Ensured all safety protocols were followed during the check-in process.
Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
Managed customer complaints in a professional manner while providing solutions to resolve issues.
Informed passengers of any changes in flight schedules or other travel related matters.
Maintained accurate records of passenger manifests and checked luggage tags.
Performed pre-flight inspections on aircrafts prior to departure.
Enforced airline policies such as smoking restrictions, carry-on item limits.
Communicated effectively with other departments including maintenance staff, cargo handlers.
Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
Operated computerized system to handle ticketing and check-ins.
Assisted passengers with reservations, ticketing and adjustments to itinerary.
Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
Greeted passengers and provided boarding instructions.
Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Collected baggage charges and accepted baggage for check-in.
Coordinated with internal resources to process passenger information and dispatch flights on time.
Keyed passenger information into ticketing reservation system to process boarding passes.
Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Managed gate, ramp and cabin services for each flight.
Upheld uniform and conduct guidelines to maintain professional appearance.
Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
Utilized PA system to announce departures and changes to landings.
Processed reservations and issued travel and hotel vouchers.
Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
Interpreted identification labels and tags to properly route baggage and cargo.
Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
Assessed passenger's needs and abilities to deploy correct mobility equipment.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Built and maintained productive relationships with employees.
Provided clients with assistance in preparing required travel documents and forms.

Summary

Overview

Work History

Passenger Service Agent

Education

GED -

Skills

Languages

Timeline

Similar Profiles

GURTEJ SINGH SODHIGURTEJ SINGH SODHI

Jervin benedictoJervin benedicto

Mahlet TesemaMahlet Tesema

Ethan OberEthan Ober

Mark RedmanMark Redman