KIN SUN LEE
San Francisco,CA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
22
22
years of professional experience
Work History
Technician
Foxtron Security
10.2019 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Property Manager
50 Irving, LLC
10.2015 - 12.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Manager/Service Advisor
California Auto Center
10.2014 - 10.2015
- Advisor to customer complaints on vehicle issue(s) and services
- Problem solve vehicle issues/repairs with Technicians
- Manage Techs to service all vehicles efficiently to lower customer's "wait time"
- Ensure the best and honest services to the customers.
Manager/Partner
Auto Europa
03.2012 - 09.2014
- Manage employees to ensure repairs were completed in a timely manner
- Dealt with Claims Adjusters/Insurance Co
- Assisted clients with insurance consultation
- Monitored status of all claims.
Assistant Manager
Walgreens
02.2005 - 01.2012
- Trained new and existing employees on duties and projects
- Supervised employees to make sure daily duties are performed in a timely manner
- Managed budgets, payroll, and expenses to minimize overhead cost while increasing profit
- Worked directly with Store and Pharmacy Manager to ensure workflow and excellent customer service.
Service Manager
Wells Fargo Bank
07.2002 - 02.2005
- Resolved all customer complaints and issues
- Assisted clients with banking needs and services
- Managed tellers to maintain great customer service
- Worked with Branch Manager to oversee bank’s daily operations
- Trained tellers on sales and cross sales of existing and new bank products.
Education
Computer Arts -
Academy of Arts University
San Francisco, CA01.2002
High School Diploma -
John Adams
San Francisco, CA01.1997
Skills
- Experience with tools and power tools
- Market analysis on competitors
- Staff training and development
- Knowledge about car repairs
- Inventory and payroll report analysis
- Labor laws to ensure proper work environment
- Work efficiently with attention to details and able to problem solve
Accomplishments
- Promoted from Banker to Service Manager at Wells Fargo Bank.
- Hired as an Assistant Manager at Walgreens.
- Promoted from Service Advisor to shop Manager at California Auto Center.
References
Chris Mak 415-244-9409 Po Leung 650-692-5222 Delon Ngai 415-730-0480
Timeline
Technician
Foxtron Security
10.2019 - Current
Property Manager
50 Irving, LLC
10.2015 - 12.2019
Manager/Service Advisor
California Auto Center
10.2014 - 10.2015
Manager/Partner
Auto Europa
03.2012 - 09.2014
Assistant Manager
Walgreens
02.2005 - 01.2012
Service Manager
Wells Fargo Bank
07.2002 - 02.2005
Computer Arts -
Academy of Arts University
High School Diploma -
John Adams
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