Kin Yiu Kwan

• Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
• Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
• Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
• Coordinated ongoing staff training sessions to keep technicians updated on the latest industry advancements, tools, and techniques.

Communicated effectively with customers on future problems and repairs that might need to be addressed.

Upheld top-quality workmanship and excellent customer service.

Inspect damaged vehicles and prepare estimates for auto body repair. 

Reviewed and analyzed suspicious and potentially fraudulent insurance claims.Reviewed field inspections and coordinated all insurance claim audits.

Answered questions posed by insured and attorneys.Followed up with the insured individuals regarding premium and deductibles payments.

Answered customer questions regarding deductibles.

Reported to management on customer problems, field conditions, safety issues and policy problems.

Substantiated legitimate claims and denied unjustified claims.

Evaluated insurance policies and analyzed damages to determine coverage.

Reviewed work orders and discussed them with supervisors.

Communicated effectively with customers on future problems and repairs that might need to be addressed.

Upheld top-quality workmanship and excellent customer service.Adjusted repaired systems to meet manufacturers' performance specifications.

Tested vehicles and their components and systems.Interfaced with management and colleagues in a professional manner.

Inspect damaged vehicles and prepare estimates for auto body repair. Reviewed and analyzed suspicious and potentially fraudulent insurance claims.Reviewed field inspections and coordinated all insurance claim audits.

Answered questions posed by insured and attorneys.

Followed up with the insured individuals regarding premium and deductibles payments.

Answered customer questions regarding deductibles.Reported to management on customer problems, field conditions, safety issues and policy problems.

Substantiated legitimate claims and denied unjustified claims.

Evaluated insurance policies and analyzed damages to determine coverage.

• Reviewed work orders and discussed them with supervisors.
• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Upheld top-quality workmanship and excellent customer service.
• Adjusted repaired systems to meet manufacturers' performance specifications.
• Tested vehicles and their components and systems.
• Interfaced with management and colleagues in a professional manner.
• Inspect damaged vehicles and prepare estimates for auto body repair. 
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Reviewed field inspections and coordinated all insurance claim audits.
• Answered questions posed by insured and attorneys.
• Followed up with the insured individuals regarding premium and deductibles payments.
• Answered customer questions regarding deductibles.
• Reported to management on customer problems, field conditions, safety issues and policy problems.
• Substantiated legitimate claims and denied unjustified claims.
• Evaluated insurance policies and analyzed damages to determine coverage.

• Tested vehiles and their components and systems.
• Removed dents, filled in cracks and painted the car exteriors to restore appearance and condition.
• Adjusted repaired systems to meet manufacturers' performance specifications.
• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Safely used all hand and power tools, including the T-stripper, T-cutter, torque and wrench.
• Inflated tires on a test machine and adjusted controls to simulate road conditions.
• Interfaced with management and colleagues in a professional manner.
• Upheld top-quality workmanship and excellent customer service.
• Diagnosed computer and electrical failure with appropriate testing equipment.
• Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
• Maintained vehicle records by recording and filing all service and repairs.
• Managed the front counter, including answering the phone and opening and closing the shop.
• Inspecting damaged vehicles and prepare a written estimate to customers and/or insurance companies.
• Work with insurance companies and negoite a fair price for the repairs.
• Provide excellent customer services to clients.
• Arranging rental car for customers when needed.
  

• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Worked directly with [departments, clients, management] to achieve [result].
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Developed and rolled out new policies.
• Hired and trained 200 plus new hired staff.
• Provide excellent customer service at all times.
  

• Repaired, replaced and adjusted brakes and brake pads.
• Tested vehicles and their components and systems.
• Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.
• Adjusted repaired systems to meet manufacturers' performance specifications.
• Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.

Repaired, replaced and adjusted brakes and brake pads.

• Tested vehicles and their components and systems.
• Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.
• Adjusted repaired systems to meet manufacturers' performance specifications.
• Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Reviewed work orders and discussed them with supervisors.
• Safely used all hand and power tools, including the T-stripper, T-cutter, torque and wrench.
• Completed routine maintenance to prevent future breakdowns.
• Inflated tires on a test machine and adjusted controls to simulate road conditions.
• Upheld top-quality workmanship and excellent customer service.
• Diagnosed computer and electrical failure with appropriate testing equipment.
• Managed and maintained the necessary level of supplies in the shop.
• Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
• Maintained vehicle records by recording and filing all service and repairs.
• Managed the front counter, including answering the phone and opening and closing the shop.
• Examined gauges and dials to verify that the testing equipment was working properly.

• Assisted with the Safety Risk Management (SRM) process.
• Calculated the aircraft weight and balance, performance and fuel requirements.
• Informed pilots potentially hazardous conditions.
• .
• Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures.
• Worked within flight operations to maintain a culture of safety with efficient procedures.
• .
• Trained operations staff.