zhirong xie
CORONA,NY
Overview
8
8
years of professional experience
1
1
Certification
Work History
security guard / acting supervisor
U.S open
Flushing, NY
01.2021
- Monitored access points to ensure safety and security of event areas.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Developed strategies for improving visitor experience while maintaining strict security standards.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
Passenger Service Agent
Swissport’s
Jamaica, NY
05.2025 - 05.2026
- Facilitated passenger check-in procedures and managed baggage handling operations.
- Streamlined boarding processes to guarantee timely departures.
- Delivered exceptional customer service to elevate passenger experience.
- Ensured comprehensive understanding of airline policies and procedures for precise information dissemination.
- Monitored and updated knowledge of airline policies and procedures to enhance service quality.
- Communicated flight status updates and gate change information via PA system.
- Managed ticketing gate operations and ramp services to ensure efficient passenger flow.
package deliver/ seasonal helper
UPS
Maspeth, NY
01.2019 - 01.2020
- Assisted in loading and unloading packages to ensure timely transportation.
- Operated hand trucks and pallet jacks for efficient package movement.
- Maintained cleanliness and organization of work areas to enhance safety.
- Adapted quickly to changing priorities in a fast-paced environment.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
Restaurant sever
Manhattan NY Chinatown
01.2019 - 01.2020
- Provided exceptional customer service in fast-paced dining environment.
- Processed customer transactions accurately using point-of-sale system.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
sales representatives/ warehouse
U.S open
Flushing, NY
01.2018 - 01.2019
- Cultivated customer relationships to promote products and drive sales growth.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Elevated client satisfaction by proactively addressing concerns and delivering exceptional service.
- Drove sales revenue growth by identifying and targeting high-potential accounts.
- Facilitated product demonstrations to enhance customer understanding of features, benefits, and competitive advantages.
Education
undefined
Mid-island Flight School
Long island, NY01.2021
High School - undefined
John Bowne
Corona, NY10.2019
Skills
- Excelling interpersonal
- Communication skills
- Time management
- Dedicated team player
- Committed to my job
- Communication
Certification
- Security license
- PPL : Private Pilot License
Timeline
Passenger Service Agent
Swissport’s
05.2025 - 05.2026
security guard / acting supervisor
U.S open
01.2021
package deliver/ seasonal helper
UPS
01.2019 - 01.2020
Restaurant sever
01.2019 - 01.2020
sales representatives/ warehouse
U.S open
01.2018 - 01.2019
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Mid-island Flight School
High School - undefined
John Bowne