Kinzley Mallard
Lonoke,AR
Overview
4
4
years of professional experience
Work History
Server
The Purple Cow
North Little Rock, AR
08.2022 - Current
- Formally trained new hires on menu items, computer systems, company standards, and customer service expectations.
- Managed cash and credit card transactions accurately, reconciling payments at the end of each shift.
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Warmly greeted and escorted the guests to their assigned tables.
Receptionist
Alex Williams Contracting
Lonoke, AR
04.2022 - Current
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Server
The Grumpy Rabbit
Lonoke, AR
01.2021 - 10.2022
- Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery, and addressing customer concerns properly.
- Gained experience managing time and effectively multitasking while waiting tables.
- Refined the ability to handle disgruntled customers and worked to increase customer satisfaction.
- Demonstrated upselling techniques to increase revenue and enhance customer service.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Associate of Science - Liberal Arts And Sciences
Arkansas State University
Beebe, AR05-2024
High School Diploma -
Lonoke High School
Lonoke05-2022
Skills
- American Red Cross - First Aid and Safety Certification
- Verbal communication
- Written communication
- Friendliness
- Technology Skills
- Organization
- Fast learner and quick problem-solving skills
Timeline
Server
The Purple Cow
08.2022 - Current
Receptionist
Alex Williams Contracting
04.2022 - Current
Server
The Grumpy Rabbit
01.2021 - 10.2022
Associate of Science - Liberal Arts And Sciences
Arkansas State University
High School Diploma -
Lonoke High School
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