KIONA HATCHIN
Aliquippa,PA
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
Work History
Team Member
ModWash Car Wash
01.2023 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Picker Packer
Paragon Foods
03.2022 - 11.2022
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
Call Center Customer Service Representative
GEICO
10.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Dispatcher
Enterprise Rent-A-Car
02.2021 - 08.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Assistant Manager
Tyler Youth Center
05.2020 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strategy to increase sales and drive profits.
Education
High School Diploma -
Pittsburgh Milliones
3117 Center Ave Pittsburgh, PA 1521906.2020
Skills
- Conveyor Line Work
- Stocking
- Teamwork and Collaboration
- Safety Understanding
- Clear Communication
- Parts Labeling
- Following Instructions
- Sales Expertise
- Hand Scanners
- Call Center Operations
Timeline
Team Member
ModWash Car Wash
01.2023 - 02.2023
Picker Packer
Paragon Foods
03.2022 - 11.2022
Call Center Customer Service Representative
GEICO
10.2021 - 03.2022
Dispatcher
Enterprise Rent-A-Car
02.2021 - 08.2021
Assistant Manager
Tyler Youth Center
05.2020 - 12.2020
High School Diploma -
Pittsburgh Milliones
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