Kiona Witter
Rosedale
Summary
To obtain a position that will enable me to use my strong organizational skills and to express my ability to work well.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
McDonald’s, Hendel products
Rosedale
06.2025 - Current
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
Burger King
Kingston , Jamaica
12.2022 - 12.2023
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
Bridge Port High
Saint Catherine, Jamaica07-2022
Some College (No Degree) - Home Health Aid
Region Care Nursing Center
Jamaica AveSkills
- Upselling techniques
- Conflict resolution
- Product knowledge
- Strives in fast paced environment
- Effective communication
- Hospitality and accommodation
Cover Letter
Dear sir/Madam,, I am writing this letter to express my interest in joining your organization in any capacity that you think suits my qualifications., I am a person who is willing to learn everything about your organization and complete any task that is given. I'm a nice, friendly and courageous person who has the ability to build trust in relationship with the employees of the organization and especially with the customers. I can maintain good will in the organization and maintain a positive image in your firm. I believe that I can offer good values and high quality service to your organization., You will find me being a hard working person, I'll show you flexibility in my task and great teamwork with the ability to remain focus and self direct in the environment that requires the ability to be effective, and reliable., In closing, I will like to thank you for your time and attention, and I hope to have the chance to discuss the opening with you in person., Yours sincerely
Timeline
Customer Service Representative
McDonald’s, Hendel products
06.2025 - Current
Customer Service Representative
Burger King
12.2022 - 12.2023
High School Diploma -
Bridge Port High
Some College (No Degree) - Home Health Aid
Region Care Nursing Center