Kionah Hartzell
Dunkirk,United States
Summary
I am currently a stay at home mom looking to get back into the workforce. I have excellent multitasking skills and a great work ethic. Dedicated and willing to learn new skills and expand my career options in a related field. I'm passionate about helping others and working as a team. Highly organized and detail oriented with the ability to prioritize tasks and meet deadlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Jay Randolph Developmental Services
06.2021 - 04.2022
- Provided direct personal care and safety support to adults with intellectual and developmental disabilities, including assistance with daily activities, like bathing, dressing, meal preparation and medication administration.
- Developed individualized plans to promote growth and development, focusing on the client's strengths and needs.
- Facilitated communication between the client and the treatment team to ensure the client's needs were met.
- Monitored the client's progress, documented incidents.
- Developed and maintained positive relationships with the client, families, and caregivers.
- Assisted with community outings and activities to promote socialization and increase independence.
- Administered medication to clients according to prescribed schedules and documented in client logs.
- Trained and mentored new staff members on proper procedures and protocols.
- Communicated and documented any changes ni client's behavior and reported to supervisor.
- Assisted clients with mobility and transfers.
Resident Assistant (Assisted Living)
Briarwood Village
05.2019 - 06.2021
- Provided assistance to elderly residents in al aspects of daily living, including meals, bathing, dressing, medication management, and health monitoring.
- Responded to call lights and administered first aid if necessary.
- Facilitated activities and social events for resident.
- Developed and maintained professional relationships with residents and their families.
- Monitored Residents behavior and reported any changes to supervisor.
- Implemented effective safety and security measures.
- Assisted with moveins and moveouts.
- Completed daily reports no resident progress, behavior, and concerns.
- Documented resident care and maintenance of the facility.
Store Associate
True Value
01.2018 - 05.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
General Studies; Social Work
Ivy Tech Community College
05.2022
General Studies; Social Work
Indiana University East
05.2021
High School Diploma -
Jay County High School
06.2020
Skills
- Detail Oriented
- Excellent Written and Verbal Communication Skills
- Exceptional Critical Thinking and Problem Solving Skills
- Leadership and Mentoring
- Customer Service Skills
- Documentation Procedures Expert
- Data Entry
- Outstanding Organization Skills
- HPC Documentation
- Microsoft Office Systems
- Develop a Positive Workplace
Certification
- Medication Administration
- CPR
- First-Aid
Timeline
Direct Support Professional
Jay Randolph Developmental Services
06.2021 - 04.2022
Resident Assistant (Assisted Living)
Briarwood Village
05.2019 - 06.2021
Store Associate
True Value
01.2018 - 05.2019
General Studies; Social Work
Ivy Tech Community College
General Studies; Social Work
Indiana University East
High School Diploma -
Jay County High School
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