Kiondra Armstrong
Junction City,KS
Summary
As the visionary behind Embrace Beauty LLC, I created salon standards, achieving significant revenue growth through innovative marketing and exceptional customer service. Expert in hair styling and adept at fostering team development, my leadership ensured compliance, enhanced client satisfaction, and nurtured a loyal customer base.
Overview
7
7
years of professional experience
Work History
Beauty Salon Owner/ Operator
Embrace Beauty LLC
10.2017 - Current
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Boosted salon revenue through effective marketing strategies, including social media promotion and targeted advertising campaigns.
- Organized special events such as promotional days or charity fundraisers to engage the local community and foster brand awareness.
- Evaluated employee performance regularly through constructive feedback sessions, promoting continuous improvement of skills and knowledge among team members.
- Trained new team members on salon procedures, product knowledge, and customer service best practices to ensure consistent quality across all services.
- Streamlined appointment booking process with the implementation of an online scheduling system, resulting in improved customer convenience.
- Attracted new clientele by leveraging search engine optimization tactics to increase online visibility of the salon''s website in relevant searches.
- Maintained accurate financial records through diligent bookkeeping practices, enabling informed decision-making regarding business operations.
- Improved employee retention rates by cultivating a supportive work environment that encouraged professional growth opportunities for staff members.
- Established a successful referral program, incentivizing existing clients to recommend the salon''s services to friends and family members.
- Enhanced overall salon aesthetics by overseeing regular interior updates, creating a welcoming atmosphere for clients.
- Managed daily operations, ensuring smooth workflows and efficient staff scheduling for enhanced customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Delegated workplace responsibility to appropriate staff.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Upheld 24-hour response time to service requests.
- Prepared billings and estimates for customers.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
Stylist
Stylique
2015 - 2016
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
Education
Cosmetology
Bellus Academy
Manhattan, KS2015
Esthetics
Bellus Academy
Manhattan, KS2013
High School Diploma -
Junction City Sr High School
Junction City, KS05.2011
Skills
- Knowledge of a variety of beauty services
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Beauty Salon Owner/ Operator
Embrace Beauty LLC
10.2017 - Current
Stylist
Stylique
2015 - 2016
Cosmetology
Bellus Academy
Esthetics
Bellus Academy
High School Diploma -
Junction City Sr High School
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