Kionna Jackson
Baytown,TX
Summary
Adept at mechanical troubleshooting and fostering team accountability, I enhanced customer satisfaction and operational efficiency at Walmart. My proactive approach in preventive maintenance and problem-solving minimized downtime across various roles, including as a Maintenance Technician at Webber. Committed to continuous learning, I excel in dynamic environments, driving results through decisive action and skilled labor expertise.
Overview
11
11
years of professional experience
Work History
Maintenance Technician
Webber
Houston, TX
04.2022 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Skilled Laborer
Ferrovial Services
Houston, TX
10.2018 - 03.2022
- Demonstrated versatility in adapting quickly between different types of skilled labor tasks depending on project requirements.
- Operated power equipment to move materials and promote job efficiency.
- Used problem-solving skills to troubleshoot unexpected issues during construction projects while minimizing delays or additional costs involved in resolving them.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Department Manager
Walmart
Houston, TX
08.2013 - 10.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
McDonogh 35 High School
New Orleans, LASkills
Preventive Maintenance
Problem solving ability
Building Maintenance
Mechanical Troubleshooting
Willing to Learn
Decision-Making
Timeline
Maintenance Technician
Webber
04.2022 - Current
Skilled Laborer
Ferrovial Services
10.2018 - 03.2022
Department Manager
Walmart
08.2013 - 10.2018
McDonogh 35 High School